Scrunch AI

1 week ago

Customer Success Manager, Strategic Agency

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own a portfolio of strategic agency partners, serving as their primary point of contact to drive executive-level, long-term customer success. Navigate complex, matrixed orgs across regions and stakeholders, and partner closely with Strategic Partnerships leadership. Use platform data to deliver tailored recommendations, run quarterly business reviews, and guide education and adoption across markets—improving AI Search visibility and enabling partners to sell and expand Scrunch within their networks.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as main point of contact for a portfolio of strategic agency partners, delivering exceptional customer experience and fostering executive-level long-term partnerships.
•Navigate complex, matrixed organizational structures to build relationships across multiple stakeholders, practice areas, and regional teams.
•Work with the Director of Strategic Partnerships to strengthen relationships through enablement sessions and training initiatives that drive adoption at scale.
•Translate platform data into tailored recommendations tied to partners’ business goals and global footprint to improve AI Search visibility.
•Run quarterly business reviews and adoption journeys across markets and business units, ensuring engagement, retention, and satisfaction; equip partners to position and sell Scrunch within their networks.

Pay and Benefits

Salary: USD 110,000 - 140,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalPhone ReimbursementLearning BudgetPaid Leave401k

Key Requirements

•5+ years in customer success or account management, including experience with Hold Cos, GSIs, consulting firms, or large global agencies (or closely with them in prior roles).
•Strong understanding of how large, matrixed agency organizations operate, including multi-region structures, procurement/legal complexity, and how technology is evaluated and pitched.
•Experience managing multi-stakeholder relationships with senior leadership and C-suite contacts in complex organizations.
•Experience with global or multi-market account management, coordinating strategy and adoption across regions and business units.
•Strong communication skills and a builder mindset to spot gaps, solve problems, and help scale repeatable efficiencies.

Experience:SaaSMartech/adtechEarly-stage startups

Skills:CommunicationRelationship buildingStrategic planningCross-functional collaborationCustomer advocacy

Tech Stack:LLMsChatGPTClaudeGeminiPerplexityAI OverviewsAI search

Company Brief

Scrunch AI

Provides an influencer marketing platform that helps brands discover, manage, and analyze creators and influencer campaigns. Offers searchable creator profiles, campaign management tools, and performance analytics to optimize influencer partnerships.

Industry: Influencer & Creator Economy

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website

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Scrunch AI

1 week ago

Customer Success Manager, Strategic Agency

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as main point of contact for a portfolio of strategic agency partners, delivering exceptional customer experience and fostering executive-level long-term partnerships.
•Navigate complex, matrixed organizational structures to build relationships across multiple stakeholders, practice areas, and regional teams.
•Work with the Director of Strategic Partnerships to strengthen relationships through enablement sessions and training initiatives that drive adoption at scale.
•Translate platform data into tailored recommendations tied to partners’ business goals and global footprint to improve AI Search visibility.
•Run quarterly business reviews and adoption journeys across markets and business units, ensuring engagement, retention, and satisfaction; equip partners to position and sell Scrunch within their networks.

Pay and Benefits

Salary: USD 110,000 - 140,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalPhone ReimbursementLearning BudgetPaid Leave401k

Key Requirements

•5+ years in customer success or account management, including experience with Hold Cos, GSIs, consulting firms, or large global agencies (or closely with them in prior roles).
•Strong understanding of how large, matrixed agency organizations operate, including multi-region structures, procurement/legal complexity, and how technology is evaluated and pitched.
•Experience managing multi-stakeholder relationships with senior leadership and C-suite contacts in complex organizations.
•Experience with global or multi-market account management, coordinating strategy and adoption across regions and business units.
•Strong communication skills and a builder mindset to spot gaps, solve problems, and help scale repeatable efficiencies.

Experience:SaaSMartech/adtechEarly-stage startups

Skills:CommunicationRelationship buildingStrategic planningCross-functional collaborationCustomer advocacy

Tech Stack:LLMsChatGPTClaudeGeminiPerplexityAI OverviewsAI search

Company Brief

Scrunch AI

Industry: Influencer & Creator Economy

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website