Mastercard

1 day ago

Senior Specialist, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Support the Services Customer Success team by driving regional strategic priorities for key customers and segments. Lead proactive customer engagement to improve outcomes through more effective use of Mastercard Services network products, articulate KPIs around cost/performance/optimization, and grow the business by identifying value expansion opportunities. Develop scalable training and customer-facing playbooks, translate complex capabilities into clear solutions, and gather feedback to refine value propositions and improve products.

Location: Bogotá, Buenos Aires, Santiago, San Jose, São Paulo, Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Engage stakeholders to study solution viability and understand cyber threats in financial and payment sectors.
•Identify optimization opportunities that drive customer value and strategic goals through Mastercard products.
•Develop training materials, thought leadership, and scalable customer-facing playbooks for Customer Success value.
•Translate complex technical capabilities into clear, customer-centric solutions addressing customer needs.
•Gather and report customer feedback on product gaps and pain points, refining value propositions and improving products.

Key Requirements

•Experience managing clients or internal stakeholders.
•Logical, structured thinking with an affinity for numerical analysis.
•Use market analysis, customer engagements, and opportunities to inform strategic decisions and drive innovation.
•Knowledge of payments technology or cybersecurity (threat intelligence or risk management) is a plus.
•Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability.

Experience:Digital paymentsCybersecurityFinancial servicesB2B marketing

Skills:Structured thinkingNumerical analysisCustomer-centric communicationCross-functional collaborationCreative problem-solving

Languages:EnglishSpanishPortuguese

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 day ago

Senior Specialist, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bogotá, Buenos Aires, Santiago, San Jose, São Paulo, Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Engage stakeholders to study solution viability and understand cyber threats in financial and payment sectors.
•Identify optimization opportunities that drive customer value and strategic goals through Mastercard products.
•Develop training materials, thought leadership, and scalable customer-facing playbooks for Customer Success value.
•Translate complex technical capabilities into clear, customer-centric solutions addressing customer needs.
•Gather and report customer feedback on product gaps and pain points, refining value propositions and improving products.

Key Requirements

•Experience managing clients or internal stakeholders.
•Logical, structured thinking with an affinity for numerical analysis.
•Use market analysis, customer engagements, and opportunities to inform strategic decisions and drive innovation.
•Knowledge of payments technology or cybersecurity (threat intelligence or risk management) is a plus.
•Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability.

Experience:Digital paymentsCybersecurityFinancial servicesB2B marketing

Skills:Structured thinkingNumerical analysisCustomer-centric communicationCross-functional collaborationCreative problem-solving

Languages:EnglishSpanishPortuguese

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor