Executive account

Aon
Mexico City
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Service orientation","Communication","Time management","Teamwork","Results orientation"]

Manage direct client support for the administration of GMM population maintenance, including handling requests for enrollments, cancellations, changes, and seniority recognitions through to the insurer’s final response. Track platform-defined activities for Altas y Bajas, perform remote chatbot tests with clients, and analyze monthly GMM population databases to resolve discrepancies. Support renewal processes, coordinate required documentation for life group claims, and present updates to users via in-person and webinar sessions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Aon
Aon
3 days ago

Executive account

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Manage direct client support for the administration of GMM population maintenance, including handling requests for enrollments, cancellations, changes, and seniority recognitions through to the insurer’s final response. Track platform-defined activities for Altas y Bajas, perform remote chatbot tests with clients, and analyze monthly GMM population databases to resolve discrepancies. Support renewal processes, coordinate required documentation for life group claims, and present updates to users via in-person and webinar sessions.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide direct customer attention and advisory support for GMM population maintenance (enrollments, cancellations, changes, and seniority recognitions).
  • •Follow client requests through to the insurer’s final response, coordinating actions based on platform configuration.
  • •Track and manage Altas y Bajas activities in the platform and conduct remote chatbot tests with clients.
  • •Perform monthly database analysis of GMM population lists, report information differences, and drive follow-up with the insurer.
  • •Support renewal processes and handle life group claim documentation by analyzing, updating case status, and following through with the insurer; present updates in person and/or via webinar.

Key Requirements

  • •Completed bachelor’s degree (Licenciatura).
  • •Intermediate English proficiency.
  • •1 year of experience in customer service/support; knowledge of GMM and life insurance is desirable.
  • •Strong skills with Outlook, Excel (advanced, databases/formulas), PowerPoint, and Word (Microsoft Office).
  • •Service orientation and strong communication with the ability to manage time, work in a team, and focus on results.
Education:Bachelor's
Skills:Service orientationCommunicationTime managementTeamworkResults orientation
Languages:English
Tech Stack:OutlookExcelPowerPointWordMicrosoft Office

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor