Associate Manager PT 20-29 hours - Phoenix Premium

Samsonite
United States
Workplace: OnsitePart timeFunction: Communications, PR & CommunitySkills: ["Client service","Coaching","Communication","Time management","De-escalation"]

Lead retail operations and client experience within the TUMI Retail team by driving personal and store sales goals and KPI performance. Coach and develop associates through roleplay, feedback, and quarterly personal development goal setting, while helping the Store Manager with training. Maintain strong client relationships through excellent service, event execution, visual merchandising standards, and calm, ethical issue resolution. Ensure compliance with policies, timecards, and TUMI University training.

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FursaFursa
Samsonite
Samsonite
2 days ago

Associate Manager PT 20-29 hours - Phoenix Premium

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead retail operations and client experience within the TUMI Retail team by driving personal and store sales goals and KPI performance. Coach and develop associates through roleplay, feedback, and quarterly personal development goal setting, while helping the Store Manager with training. Maintain strong client relationships through excellent service, event execution, visual merchandising standards, and calm, ethical issue resolution. Ensure compliance with policies, timecards, and TUMI University training.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed individual and store baseline goals for personal sales and KPI metrics (conversion, DPT, UPT, and Client Data Capture).
  • •Plan, prioritize, and champion change with strategic thinking and ownership of tasks and deadlines.
  • •Help teach training content through roleplay and coaching; support store associate training and assist the Store Manager with training and development.
  • •Provide clear coaching and feedback, articulate strengths and opportunities, and use company tools to build a 360-degree coaching culture.
  • •Ensure compliance and client experience standards, including timecard accuracy, TUMI University training, adherence to policies, visual merchandising, and event strategy execution.

Pay and Benefits

Perks:Work-life BalancePaid LeaveEmployee DiscountEap401k

Key Requirements

  • •Passion for the TUMI brand, lifestyle, clients, and product assortment.
  • •Strong sales and client experience, preferably in the luxury market, with proven success meeting sales goals and KPI’s.
  • •Flexible availability to work nights, weekends, mornings, and holidays as needed.
  • •Strong integrity and ability to lead by example with strong time management skills.
  • •Ability to stand, move around the store, and lift/push boxes up to 30 pounds, and use a ladder to complete job duties.
Experience:Luxury retailTravelFashionLifestyle
Skills:Client serviceCoachingCommunicationTime managementDe-escalation

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn