Lead Associate - P&C Transcription

Davies
Pune
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 6-8 yearsSkills: ["Leadership","Team management","Mentoring","Verbal communication","Written communication","Attention to detail","Analytical thinking","Problem-solving"]

Oversee a transcription team processing legal claims, ensuring timely delivery and strict adherence to internal and client guidelines. Conduct quality audits, manage issue resolution and escalations, and coach processors to improve accuracy and performance. Track team productivity metrics and report dashboards to management, identify error and workflow trends, and implement process improvements. Support onboarding, documentation, cleanroom protocols, and data privacy/security compliance.

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Davies
Davies
4 days ago

Lead Associate - P&C Transcription

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Last checked: 2 hours agoStatus: Live

Job Summary

Oversee a transcription team processing legal claims, ensuring timely delivery and strict adherence to internal and client guidelines. Conduct quality audits, manage issue resolution and escalations, and coach processors to improve accuracy and performance. Track team productivity metrics and report dashboards to management, identify error and workflow trends, and implement process improvements. Support onboarding, documentation, cleanroom protocols, and data privacy/security compliance.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise day-to-day activities of the transcription team to ensure timely completion of tasks.
  • •Conduct quality audits, ensure adherence to internal and client guidelines, and maintain cleanroom protocol and quality control standards.
  • •Coach, provide feedback, and train processors to improve accuracy and performance; support new hire onboarding and training material updates.
  • •Serve as the point of contact for issue resolution, escalations, and communication with field inspectors and cross-functional teams.
  • •Monitor team performance metrics and report daily/weekly/monthly dashboards; identify trends and suggest operational improvements while supporting business continuity and compliance with data privacy and security measures.

Key Requirements

  • •Graduate in any discipline.
  • •6–8 years of experience in transcription, preferably in P&C transcription.
  • •Prior experience in a lead or reviewer role is strongly preferred.
  • •Comfortable working in a structured, cleanroom environment.
  • •Strong leadership, coaching, and communication skills; detail-oriented with strong quality standards and analytical problem-solving.
Experience:6-8 yearsTranscriptionP&C transcriptionCleanroom operationsClaims processing
Skills:LeadershipTeam managementMentoringVerbal communicationWritten communicationAttention to detailAnalytical thinkingProblem-solving
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Outlook

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
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