Allianz

1 month ago

Agente de Call Center - Asistencia en Carretera - España (Bogota, CO)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Join a global leader in roadside assistance and insurance as a Call Center Agent supporting Spain operations from Bogotá. You will handle inbound requests, manage case files, coordinate service provision, and ensure fast, empathetic customer experiences while working with AI-enabled tools and data-driven processes to uphold Allianz Partners’ quality standards.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide telephone-based assistance with a strong sense of belonging to manage road-side assistance requests and open/close cases from first contact.
•Receive inquiries from insureds, agents, providers and various service interlocutors, ensuring clear communication and timely handling.
•Create and manage case files in corporate platforms, documenting all relevant information and updates.
•Analyze coverage and contractual terms applicable to each case to determine the appropriate response and actions.
•Coordinate delivery of services required by the insured and maintain ongoing communication with insureds, internal teams and external partners to ensure timely completion.

Key Requirements

•6 months of recent, verifiable experience in assistance, insurance, customer service, contact center, back office or administrative processes.
•Proficiency with digital tools, web navigation, Google Maps, and fast, accurate typing.
•Strong customer orientation and communication skills; empathetic, solution-focused mindset.
•Organizational skills and ability to manage real-time situations while maintaining quality service.
•High school diploma (Bachiller culminado).

Experience:InsuranceCustomer serviceCall center

Education:High School

Skills:CommunicationEmpathyOrganizationProblem-solvingCustomer service

Tech Stack:Google MapsDigital toolsWeb navigationTyping

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

1 month ago

Agente de Call Center - Asistencia en Carretera - España (Bogota, CO)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide telephone-based assistance with a strong sense of belonging to manage road-side assistance requests and open/close cases from first contact.
•Receive inquiries from insureds, agents, providers and various service interlocutors, ensuring clear communication and timely handling.
•Create and manage case files in corporate platforms, documenting all relevant information and updates.
•Analyze coverage and contractual terms applicable to each case to determine the appropriate response and actions.
•Coordinate delivery of services required by the insured and maintain ongoing communication with insureds, internal teams and external partners to ensure timely completion.

Key Requirements

•6 months of recent, verifiable experience in assistance, insurance, customer service, contact center, back office or administrative processes.
•Proficiency with digital tools, web navigation, Google Maps, and fast, accurate typing.
•Strong customer orientation and communication skills; empathetic, solution-focused mindset.
•Organizational skills and ability to manage real-time situations while maintaining quality service.
•High school diploma (Bachiller culminado).

Experience:InsuranceCustomer serviceCall center

Education:High School

Skills:CommunicationEmpathyOrganizationProblem-solvingCustomer service

Tech Stack:Google MapsDigital toolsWeb navigationTyping

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn