Stage Experience and Services Manager, Stores

Sephora
Canada
Workplace: OnsiteFull timeCAD 54,800 - 68,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Leadership","Influential skills","Team building","Client service","Training & development"]

Lead store teams to deliver an exceptional client experience through sales experience, in-store services, and classes/events. Drive coaching and training for Beauty Advisors and related teams, ensure timely handling of client feedback (including Medallia and hotline issues), and model Sephora values on the floor. Recruit and hire for direct reports, manage interviewing, align with store goals and trends, and act as Director in Charge (DIC) as needed to meet company objectives.

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FursaFursa
Sephora
Sephora
2 days ago

Stage Experience and Services Manager, Stores

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead store teams to deliver an exceptional client experience through sales experience, in-store services, and classes/events. Drive coaching and training for Beauty Advisors and related teams, ensure timely handling of client feedback (including Medallia and hotline issues), and model Sephora values on the floor. Recruit and hire for direct reports, manage interviewing, align with store goals and trends, and act as Director in Charge (DIC) as needed to meet company objectives.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage all aspects of the store sales experience and services, including classes and events, within a specific Sephora location.
  • •Account for development of the Color, Skin, Fragrance, Cash wrap, Services Coordinators, Senior Artists, Senior Skincare Advisors, and Personal Beauty Advisors teams.
  • •Execute cast training for new hires and existing cast, including Welcome to Sephora and Sephora 101 sessions when possible.
  • •Ensure timely response to client feedback and action client-related issues via Medallia, hotline, or direct client feedback; engage with cast and clients on-stage when possible.
  • •Communicate hiring needs, participate in hiring, and manage interviewing/hiring for direct reports; use MSC system to source/select/hire candidates as needed.

Pay and Benefits

Salary: CAD 54,800 - 68,500 annually

Key Requirements

  • •2 to 4 years of experience in a similar role at a similar volume store or equivalent internal experience.
  • •Exceptional leadership and influential skills.
  • •Proven ability to lead and build top-performing teams.
  • •Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver client service.
  • •Flexible availability to work during peak retail hours (nights, weekends, and holidays).
Experience:2-4 years
Skills:LeadershipInfluential skillsTeam buildingClient serviceTraining & development
Tech Stack:MedalliaMy Sephora Career (MSC)AI

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn