Sales Support Representative (Inside Sales)

Ferguson
Michigan
Workplace: OnsiteFull timeUSD 17.77 - 28.42 hourlyFunction: Sales0Skills: ["Customer focus","Decision-making","Fast-paced execution","Relationship building","Upselling"]

Support sales associates by helping customers find the right products and solutions. Provide timely, accurate quotations and sales orders, coordinate customer deliveries, and handle incoming sales calls to address questions and concerns. Use CRM and phone systems to respond quickly, make decisions in a timely manner, and follow through in a fast-paced environment. Learn product knowledge and processes, and contribute to sales via upselling.

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FursaFursa
Ferguson
Ferguson
2 days ago

Sales Support Representative (Inside Sales)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support sales associates by helping customers find the right products and solutions. Provide timely, accurate quotations and sales orders, coordinate customer deliveries, and handle incoming sales calls to address questions and concerns. Use CRM and phone systems to respond quickly, make decisions in a timely manner, and follow through in a fast-paced environment. Learn product knowledge and processes, and contribute to sales via upselling.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with sales associates to support customer needs by determining the best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls for general information and resolve customer concerns or questions.
  • •Use a CRM system and phone system effectively to support customer interactions.

Pay and Benefits

Salary: USD 17.77 - 28.42 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0-3 years of sales and/or customer service experience (preferred).
  • •Ability to learn new systems and software.
  • •Exhibit strong sales skills, including the ability to upsell.
  • •Proven track record of responding quickly to customer needs and making decisions in a timely manner.
  • •General digital literacy, including Microsoft Office; experience with Salesforce and Genesis phone systems is preferred.
Experience:0SalesCustomer serviceCRM
Skills:Customer focusDecision-makingFast-paced executionRelationship buildingUpselling
Tech Stack:SalesforceGenesisCRMMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn