NTT

2 months ago

Ingeniero de Soporte Terreno (Redes/TI) / Calama Turno 7x7

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide on-site technical support for industrial environments, ensuring operational continuity for IT services. Diagnose, repair, and intervene in hardware, peripherals, and communications equipment; perform installations, maintenance, configurations, and user support. Handle incidents involving printing devices and networking equipment (switches, routers, access points, firewalls), manage tickets in an ITSM platform, and collaborate with technical teams to resolve complex issues, including monitoring critical systems.

Location: Santiago

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Execute on-site technical support according to defined procedures and service levels.
•Diagnose, repair, and intervene in technology equipment (hardware, peripherals, communications).
•Perform installations, maintenance, configurations, and support for end users.
•Attend and resolve incidents related to printing equipment, plotters, and associated devices.
•Manage incidents via an ITSM ticketing platform with detailed records and collaborate on complex incident resolution.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceLearning BudgetParental Leave

Key Requirements

•Degree in areas such as Telecommunications, Computer Science, Electronics, or related fields.
•Reside in Calama or availability to work in the area.
•At least 3 years of on-site technical support experience.
•Experience handling and resolving incidents in industrial or high-demand environments.
•Knowledge of networking and communication technologies, including switch/router/access point/firewall configuration and network protocols (TCP/IP, DHCP, DNS).

Education:

Skills:Diagnostic troubleshootingTechnical support

Licenses:Licencia de conducir Clase B

Tech Stack:ITSMSwitchesRoutersAccess PointsFirewallsTCP/IPDHCPDNSPrinting equipmentPlottersHardwarePeripheralsNetworkingDWDMOptical transmission technologiesOfimáticaMonitoring toolsEnergy systemsClimatización

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT