Customer Service Agent

Allianz
Brisbane
Workplace: HybridFull time31.42+ hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Interpersonal skills","Problem-solving","Multitasking","Attention to detail","Organisational skills","Reliability","Adaptability","Teamwork","Empathy"]

Provide first-point-of-contact customer service for Allianz Partners in a technology-enabled contact centre. Handle inbound and outbound calls, assess customer needs, resolve enquiries end-to-end, and accurately record case details in CRM systems. Partner with internal stakeholders for complex cases and deliver empathetic, professional support that ensures a positive customer experience. Join comprehensive paid training, then work a hybrid schedule in Brisbane CBD with a rotating roster.

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FursaFursa
Allianz
Allianz
2 hours ago

Customer Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-point-of-contact customer service for Allianz Partners in a technology-enabled contact centre. Handle inbound and outbound calls, assess customer needs, resolve enquiries end-to-end, and accurately record case details in CRM systems. Partner with internal stakeholders for complex cases and deliver empathetic, professional support that ensures a positive customer experience. Join comprehensive paid training, then work a hybrid schedule in Brisbane CBD with a rotating roster.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage inbound and outbound customer calls with professionalism and empathy.
  • •Assess customer needs, provide accurate information, solutions, and referrals.
  • •Record customer interactions and case details accurately in CRM systems.
  • •Manage customer cases from initial contact through to resolution.
  • •Liaise with internal stakeholders to resolve more complex enquiries and deliver consistently excellent customer experiences.

Pay and Benefits

Salary: 31.42 hourly

Key Requirements

  • •Provide exceptional customer service with strong communication and interpersonal skills.
  • •Comfortable using technology, multiple systems, and digital tools while multitasking in a fast-paced environment.
  • •Accurate attention to detail and strong organisational skills to manage and document customer cases.
  • •Be based in Brisbane and available to work full-time on a rotating 7-day roster including weekends.
  • •Hold unrestricted and ongoing Australian working rights and be available for 8-hour shifts between 6:00am and 8:00pm.
Skills:Customer serviceCommunicationInterpersonal skillsProblem-solvingMultitaskingAttention to detailOrganisational skillsReliabilityAdaptabilityTeamworkEmpathy
Tech Stack:CRM systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn