Care Advisor - French/German IGO (Dublin, IE, D12 P651)

Allianz
Dublin
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Communication","Empathy","Problem-solving"]

Support clients across multiple languages as the first point of contact, handling inquiries on cover, claims, hospitalisation and complaints. Coordinate with internal teams, maintain high service standards, and leverage AI/data tools to provide timely, accurate information while ensuring customer satisfaction and retention.

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FursaFursa
Allianz
Allianz
6 months ago

Care Advisor - French/German IGO (Dublin, IE, D12 P651)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support clients across multiple languages as the first point of contact, handling inquiries on cover, claims, hospitalisation and complaints. Coordinate with internal teams, maintain high service standards, and leverage AI/data tools to provide timely, accurate information while ensuring customer satisfaction and retention.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Responding to queries regarding cover, claims, hospitalisation, complaints
  • •Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
  • •Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • •Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • •Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required

Key Requirements

  • •Experience in a customer focused role, in an administrative capacity
  • •Data Management: Key for handling large volumes of policy and customer data.
  • •Fluency in English and French or German
  • •Valid EU work permit with the ability to work full time year round
  • •Applicants must be flexible to work within our rotating shift patterns
Experience:Customer serviceCall centerMultilingual
Skills:CommunicationEmpathyProblem-solving
Languages:EnglishFrenchGerman
Tech Stack:Microsoft OfficeExcelWordData governanceAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn