Customer Support Administrator

Emerson
United Kingdom
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Organisation","Attention to detail","Multi-tasking","Prioritization"]

Provide professional customer support across the quotation-to-order process, acting as a key point of contact for enquiries, quotes, orders, and order status updates. Prepare and issue quotations, review and process purchase orders, generate order acknowledgements and documentation, and support timely fulfilment. Partner with Sales, Application Engineering, Product Management, Operations, Supply Chain, and Finance to gather technical and commercial details, while maintaining accurate records and adhering to quality and trade compliance requirements.

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FursaFursa
Emerson
Emerson
2 days ago

Customer Support Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide professional customer support across the quotation-to-order process, acting as a key point of contact for enquiries, quotes, orders, and order status updates. Prepare and issue quotations, review and process purchase orders, generate order acknowledgements and documentation, and support timely fulfilment. Partner with Sales, Application Engineering, Product Management, Operations, Supply Chain, and Finance to gather technical and commercial details, while maintaining accurate records and adhering to quality and trade compliance requirements.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide accurate, timely support for customer enquiries via approved communication channels.
  • •Serve as a key contact for quotations, orders, and order status updates.
  • •Prepare and issue quotations according to procedures, pricing guidance, and approvals.
  • •Process customer purchase orders for accuracy and completeness and enter details into business systems.
  • •Collaborate with cross-functional teams to gather required information and maintain accurate customer, quotation, and order records while supporting quality and compliance.

Key Requirements

  • •Higher education or vocational qualification, or equivalent practical experience.
  • •Experience in customer service, customer support, sales administration, order management, or a related field.
  • •Strong organisational and administrative skills with high accuracy.
  • •Excellent written and verbal communication skills.
  • •Proficiency with Microsoft Office and ability to manage multiple priorities while meeting deadlines.
Skills:CommunicationOrganisationAttention to detailMulti-taskingPrioritization
Tech Stack:Microsoft OfficeERPOracleJDECRM

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn