Market Manager, Australia

Airbnb
Sydney
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation","Time management","Prioritization","Analytical thinking","Relationship building","Cross-functional collaboration","Goal orientation"]

Own host retention, growth, and optimization in key markets across Australia and New Zealand. Build and manage relationships with professional hosts and emerging hosts by driving supply acquisition, generating and converting supply leads, and supporting hosts through product and policy changes. Analyze performance data to spot trends, deliver supply-building projects from concept to implementation, and collaborate with cross-functional teams while providing timely support to maximize booking and revenue outcomes.

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FursaFursa
Airbnb
Airbnb
1 day ago

Market Manager, Australia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own host retention, growth, and optimization in key markets across Australia and New Zealand. Build and manage relationships with professional hosts and emerging hosts by driving supply acquisition, generating and converting supply leads, and supporting hosts through product and policy changes. Analyze performance data to spot trends, deliver supply-building projects from concept to implementation, and collaborate with cross-functional teams while providing timely support to maximize booking and revenue outcomes.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a book of business of professional hosts to drive retention, growth, and optimization on Airbnb.
  • •Analyze performance data to identify trends and take action to increase bookings and host success.
  • •Drive supply acquisition and market success, including acquisition strategy development and supply lead generation/conversion.
  • •Manage and deliver supply-building projects from concept to implementation.
  • •Secure availability over high compression dates and provide timely, high-quality support to hosts, occasionally traveling in-market.
Travel: Low travel

Key Requirements

  • •5+ years of experience in sales, account management, business development, or customer success.
  • •2+ years of experience in the technology, travel, or hospitality industry.
  • •Exceptional commercial acumen and understanding of revenue drivers, industry trends, and competitive landscape.
  • •Strong time management and prioritization skills to manage competing priorities.
  • •Fluency in English and strong communication/presentation skills (phone, email, and in-person).
Experience:SalesAccount managementCustomer successBusiness developmentTechnologyTravelHospitality
Skills:CommunicationPresentationTime managementPrioritizationAnalytical thinkingRelationship buildingCross-functional collaborationGoal orientation
Languages:English
Tech Stack:CRMSalesforce

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn