Customer Solutions Consultant, Ada Accelerate

Ada
Canada, United Kingdom
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Presentation","Interpersonal skills","Relationship building","Data-driven decision making"]

Own customer success for Ada Accelerate SMB/MME customers, ensuring they align with goals and realize value after implementation. Resolve inquiries using AI expertise, surface actionable insights with internal AI/automation tools, and run proactive and human-touch engagement that drives retention and revenue. Coordinate with Professional Services, Sales, RevOps, Data Analytics, Product, and Marketing, handle escalations in the ticket queue, and continuously improve strategies with customer feedback.

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FursaFursa
Ada
Ada
1 day ago

Customer Solutions Consultant, Ada Accelerate

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Last checked: 14 hours agoStatus: Live

Job Summary

Own customer success for Ada Accelerate SMB/MME customers, ensuring they align with goals and realize value after implementation. Resolve inquiries using AI expertise, surface actionable insights with internal AI/automation tools, and run proactive and human-touch engagement that drives retention and revenue. Coordinate with Professional Services, Sales, RevOps, Data Analytics, Product, and Marketing, handle escalations in the ticket queue, and continuously improve strategies with customer feedback.
Location: Canada, United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide customer success and support to SMB/MME customers by resolving inquiries, advising with AI expertise, and ensuring platform value realization.
  • •Use internal tools with AI and automations to surface actionable customer insights at scale.
  • •Design and execute automated and human-touch strategies (proactive touchpoints, demos, renewal discussions, strategy sessions) to drive revenue and retention.
  • •Handle escalated inquiries from the Accelerate ticket queue and identify at-risk customers with personalized engagement strategies.
  • •Collaborate cross-functionally (Professional Services, Sales, Revenue Operations, Data Analytics, Product, and Marketing) to align resources and improve products and marketing.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVisionTravel AllowanceLife InsuranceWellness StipendLearning BudgetRemote Work

Key Requirements

  • •2+ years of Customer Success and/or strategy, management, implementation, or technology consulting experience, ideally within a scaled CS model.
  • •Working knowledge of APIs and a solid understanding of SaaS platforms (e.g., Shopify, Salesforce, Zendesk, HubSpot).
  • •Excellent communication and presentation skills, including the ability to explain technical concepts to non-technical audiences.
  • •Strong interpersonal skills to engage technical and non-technical stakeholders, including experience building relationships with senior stakeholders.
  • •Curiosity and analytical mindset with a resourceful, tenacious approach in ambiguous environments.
Experience:2+ yearsSaaSCustomer success
Skills:CommunicationPresentationInterpersonal skillsRelationship buildingData-driven decision making
Languages:English
Tech Stack:APIsShopifySalesforceZendeskHubspotLLMs

Company Brief

Ada
Builds AI-powered customer service automation platform delivering chatbots and self-service experiences that help enterprises resolve inquiries, route complex issues, and scale support while integrating with existing systems and workflows.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Toronto, Canada
Founded: 2016
WebsiteLinkedIn