Transformation & Strategic Programs, Senior Manager (Customer Success)

Salesforce
Indianapolis, Chicago, Atlanta, Seattle
Workplace: HybridFull timeUSD 143,400 - 216,900 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Organizational skills","Communication","Interpersonal skills","Problem solving","Analytical thinking"]

Lead end-to-end, cross-functional strategic programs and new product launches within the Customer Success organization. You’ll bridge business strategy to customer experience, drive alignment across diverse stakeholders, and partner with technology and product teams to shape delivery models. Own the program plan through stage-gate launch processes, capacity planning using agile methodologies, executive steerco alignment, risk mitigation, and PMO best practices across the organization.

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Salesforce
Salesforce
1 day ago

Transformation & Strategic Programs, Senior Manager (Customer Success)

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead end-to-end, cross-functional strategic programs and new product launches within the Customer Success organization. You’ll bridge business strategy to customer experience, drive alignment across diverse stakeholders, and partner with technology and product teams to shape delivery models. Own the program plan through stage-gate launch processes, capacity planning using agile methodologies, executive steerco alignment, risk mitigation, and PMO best practices across the organization.
Location: Indianapolis, Chicago, Atlanta, Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive strategic development of large-scale, cross-organizational programs from vision through delivery.
  • •Bridge business strategy between cross-functional teams to realize program vision and customer experience impacts.
  • •Partner with experience and other teams to influence technology and process building aligned to Customer Success strategy.
  • •Own program plan and launch activities through the formal stage gate process, including product/offer/experience launches.
  • •Develop PMO best practices, anticipate and mitigate risks, run steerco/executive alignment, and train/enable teams on program management disciplines.

Pay and Benefits

Salary: USD 143,400 - 216,900 annually
Perks:MedicalDentalVisionHealth InsurancePaid Parental401kLife InsuranceDisability InsuranceEquity

Key Requirements

  • •10+ years of program management and/or product launch experience in a highly matrixed environment.
  • •Excellent organizational and communication skills (verbal/presentation/written) with strong interpersonal ability.
  • •Strong understanding of Salesforce products and how they connect to offer a comprehensive solution to prospects and customers.
  • •Experience working with global teams across cultures, time zones, and functions.
  • •Ideal: Scrum master certification (CSM), PMI or PrMI certification.
Experience:10+ years
Skills:Organizational skillsCommunicationInterpersonal skillsProblem solvingAnalytical thinking
Certifications:CSMPMIPrMI
Tech Stack:SalesforceAgileScrum

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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