Sr. Associate, Process Manager - SAFE (Hybrid)

Discover Financial
Richmond, Virginia, Wilmington
Workplace: HybridFull timeUSD 80,800 - 92,200 annuallyFunction: Communications, PR & CommunitySkills: ["Communication","Analytical thinking","Problem-solving","Self-starter","Collaboration"]

Lead enablement initiatives for Bank Operations by owning small- to large-scale projects from opportunity identification through implementation, adoption, and measurement. Use incident trends, associate pain points, and business needs to drive solutions, reduce recurring technical issues, and support practical AI and emerging technology use cases. Develop communications and resources, monitor incident/alerting data, and collaborate with stakeholders across value streams to improve productivity and mitigate risk.

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FursaFursa
Discover Financial
Discover Financial
3 days ago

Sr. Associate, Process Manager - SAFE (Hybrid)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead enablement initiatives for Bank Operations by owning small- to large-scale projects from opportunity identification through implementation, adoption, and measurement. Use incident trends, associate pain points, and business needs to drive solutions, reduce recurring technical issues, and support practical AI and emerging technology use cases. Develop communications and resources, monitor incident/alerting data, and collaborate with stakeholders across value streams to improve productivity and mitigate risk.
Location: Richmond, Virginia, Wilmington
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Lead and own enablement projects and initiatives using data and process management methodologies to deliver value from opportunity to adoption and measurement.
  • •Identify enablement opportunities from incident trends, associate pain points, and business needs, and drive solutions through implementation and adoption.
  • •Innovate and implement solutions to reduce or resolve frequent technical issues.
  • •Identify and support AI and emerging technology use cases to improve productivity and processes.
  • •Develop communications and resources to drive adoption, and monitor incident/alerting sources while preparing reporting for business reviews.

Pay and Benefits

Salary: USD 80,800 - 92,200 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification
  • •At least 1 year of process management experience
  • •At least 1 year of data analysis experience
  • •At least 1 year of experience working with Generative AI tools
  • •At least 1 year of experience using Google Suite or Microsoft Office
Experience:Bank operationsContinuous improvement
Skills:CommunicationAnalytical thinkingProblem-solvingSelf-starterCollaboration
Certifications:BPMLeanSix Sigma
Tech Stack:Generative AIGoogle SuiteMicrosoft OfficeSQL

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn