Workplace Coordinator, Customer Engagement

Zoom Video Communications
Tokyo
Workplace: OnsiteFull timeFunction: Facilities, Workplace & Physical OperationsExperience: 2+ yearsSkills: ["Organized","Self-directed","Stakeholder management","Problem-solving","Prioritization"]

Serve as the face of the Tokyo office by running day-to-day workplace operations and delivering exceptional customer and visitor experiences at Zoom’s Experience Center. Coordinate customer-facing and internal events, manage APAC virtual reception, and collaborate with regional Workplace Coordinators. Act as the on-the-ground liaison for the Tokyo office relocation, supporting contractors, fit-out milestones, FF&E procurement, and Day 1 readiness.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
1 day ago

Workplace Coordinator, Customer Engagement

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Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the face of the Tokyo office by running day-to-day workplace operations and delivering exceptional customer and visitor experiences at Zoom’s Experience Center. Coordinate customer-facing and internal events, manage APAC virtual reception, and collaborate with regional Workplace Coordinators. Act as the on-the-ground liaison for the Tokyo office relocation, supporting contractors, fit-out milestones, FF&E procurement, and Day 1 readiness.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Facilities, Workplace & Physical Operations
Seniority: Mid level

Key Responsibilities

  • •Operate the Tokyo office end-to-end, managing facilities, vendor relationships, preventative maintenance, badge access, shipping and receiving, and catering coordination.
  • •Lead on-site health and safety protocols, including emergency procedures and evacuation planning.
  • •Welcome guests and serve as the primary on-site point of contact during customer visits and Experience Center events, including pre-registering attendees.
  • •Support planning, coordination, and execution of customer-facing and internal events, including room setup, AV readiness, catering logistics, and post-event wrap-up.
  • •Coordinate the Tokyo office relocation by liaising with construction/fit-out activities, tracking milestones, flagging issues, managing FF&E procurement, and supporting Day 1 readiness planning.

Key Requirements

  • •2+ years of experience in workplace coordination, office management, facilities, events, or a customer engagement/executive briefing environment.
  • •Experience supporting customer-facing events, VIP visits, or executive programming with strong logistics, setup, and real-time problem-solving.
  • •Stakeholder and vendor management experience, including familiarity with preventative maintenance and health and safety protocols.
  • •Experience with internal facility ticketing systems and the ability to manage workloads within SLAs; office relocation/build-out experience is a plus.
  • •Full professional fluency in Japanese and English (written and spoken).
Experience:2+ yearsWorkplace coordinationOffice managementFacilitiesEventsCustomer engagement
Skills:OrganizedSelf-directedStakeholder managementProblem-solvingPrioritization
Languages:JapaneseEnglish
Tech Stack:Zoom WorkplaceMicrosoft OfficeGoogle WorkspaceFacility management systems

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn