Team Lead Rider On Ground Ops
Delivery Hero
Egypt
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 3-4 yearsEducation: bachelorsSkills: ["Leadership","Communication","Written communication","Verbal communication","Working under pressure"]Lead day-to-day ground operations by tracking and improving 3PL performance across assigned zones. Monitor coordinator and captain requests, ensure critical cases (Jira tickets) are closed within SLA, and produce daily performance/efficiency reports. Track vendor performance, escalate top offenders to the supervisor, and run weekly live meetings with 3PL and store managers to assess outcomes, re-coach teams, and improve coordination.
