Team Lead Rider On Ground Ops

Delivery Hero
Egypt
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 3-4 yearsEducation: bachelorsSkills: ["Leadership","Communication","Written communication","Verbal communication","Working under pressure"]

Lead day-to-day ground operations by tracking and improving 3PL performance across assigned zones. Monitor coordinator and captain requests, ensure critical cases (Jira tickets) are closed within SLA, and produce daily performance/efficiency reports. Track vendor performance, escalate top offenders to the supervisor, and run weekly live meetings with 3PL and store managers to assess outcomes, re-coach teams, and improve coordination.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Team Lead Rider On Ground Ops

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead day-to-day ground operations by tracking and improving 3PL performance across assigned zones. Monitor coordinator and captain requests, ensure critical cases (Jira tickets) are closed within SLA, and produce daily performance/efficiency reports. Track vendor performance, escalate top offenders to the supervisor, and run weekly live meetings with 3PL and store managers to assess outcomes, re-coach teams, and improve coordination.
Location: Egypt
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Track and enhance 3PL performance in assigned zones, ensuring smooth day-to-day operations and communication.
  • •Track coordinators and captains for 3PL requests, managing response rate and SLA.
  • •Ensure critical cases (Jira tickets) are closed within SLA.
  • •Send daily reports to coordinators covering performance and efficiency, sharing insights to improve results.
  • •Run weekly live meetings with 3PL managers and weekly meetings with store managers to assess performance and improve coordination.

Key Requirements

  • •Bachelor’s degree in logistics or a related field.
  • •3-4 years of full-time experience in logistics.
  • •Experience working with drivers and managing large groups of people.
  • •Ability to work under pressure with strong leadership skills.
  • •Fluency in Arabic and English, with strong written and verbal communication.
Experience:3-4 yearsLogistics3PLOperations
Education:Bachelor's in logistics
Skills:LeadershipCommunicationWritten communicationVerbal communicationWorking under pressure
Languages:ArabicEnglish
Tech Stack:Jira

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor