TikTok Shop - Home and Living Key Account Manager

TikTok
Milan
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Commercial acumen","Stakeholder management","Negotiation","Data-driven decision-making","Thriving in ambiguity"]

Own end-to-end acquisition and growth of major Home and Living brands on TikTok Shop across Italy and key EU markets. Build and run a pipeline of strategic named accounts, close deals with C-suite and director stakeholders, and ensure onboarding through first 90 days of activation. After signing, drive sustained GMV growth, seller health, and cross-market scaling using data-driven content, creator, campaign, and performance optimizations.

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FursaFursa
TikTok
TikTok
15 hours ago

TikTok Shop - Home and Living Key Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own end-to-end acquisition and growth of major Home and Living brands on TikTok Shop across Italy and key EU markets. Build and run a pipeline of strategic named accounts, close deals with C-suite and director stakeholders, and ensure onboarding through first 90 days of activation. After signing, drive sustained GMV growth, seller health, and cross-market scaling using data-driven content, creator, campaign, and performance optimizations.
Location: Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the acquisition pipeline for priority Home and Living brands in Italy and selected EU markets, prospecting, pitching, and signing strategic accounts that drive category GMV.
  • •Lead end-to-end commercial closings from first outreach through term sheet, onboarding, and the first 90 days of activation.
  • •Engage C-suite and director-level stakeholders to position TikTok Shop as a strategic, must-win channel and navigate multi-market brand organizations.
  • •Drive ongoing account growth after acquisition, including sustained GMV growth, seller health, and strategic progression on TikTok Shop.
  • •Scale partners across additional EU countries and build repeatable growth playbooks using data-driven recommendations and content/creator/campaign activation.

Key Requirements

  • •5+ years of experience in operations, account management, or a similar field.
  • •Proven direct acquisition/business development/strategic sales track record, with personal closure of enterprise-level deals or major brand/merchant partnerships.
  • •Ability to engage senior stakeholders (C-suite, director level) and align multiple decision-makers across complex organizations to close deals.
  • •Strong commercial acumen to size opportunities, build business cases, negotiate terms, and deliver measurable outcomes using data.
  • •Fluency in Italian to collaborate with Italian stakeholders.
Experience:5+ yearsE-commerceSocial commerce
Skills:Commercial acumenStakeholder managementNegotiationData-driven decision-makingThriving in ambiguity
Languages:Italian
Tech Stack:E-Commerce platformSocial commerceCreator ecosystemsLivestreamingShort-video formats

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn