Manager, Software Engineering

SugarCRM
United Kingdom
Workplace: HybridFull timeFunction: Business Development & PartnershipsExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Communication","Emotional intelligence","Team building"]

Engineering Manager leading a team to deliver AI-driven Revenue Intelligence capabilities. Responsible for coaching engineers, defining technical vision, driving delivery metrics, and aligning architecture with business goals. Builds healthy, high-performing teams, manages cross-functional dependencies, and fosters a culture of learning, accountability, and organizational health.

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FursaFursa
SugarCRM
SugarCRM
7 months ago

Manager, Software Engineering

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Engineering Manager leading a team to deliver AI-driven Revenue Intelligence capabilities. Responsible for coaching engineers, defining technical vision, driving delivery metrics, and aligning architecture with business goals. Builds healthy, high-performing teams, manages cross-functional dependencies, and fosters a culture of learning, accountability, and organizational health.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Manager level

Key Responsibilities

  • •Manage, mentor, and develop a team of software engineers through regular coaching, career development, performance feedback, and clear expectations, including 1:1s, reviews, goal-setting, promotions, and resource planning.
  • •Build a positive, resilient team culture that promotes psychological safety, collaboration, continuous learning, accountability, and sustainable ways of working while addressing morale and delivery issues.
  • •Lead delivery by facilitating effective team operating rhythms, removing blockers, improving processes, and using metrics (velocity, cycle time, throughput, defects) to strengthen planning and predictability.
  • •Define product roadmaps and technical vision with stakeholders; communicate progress, risks, and trade-offs; align delivery, architecture, and quality standards with business goals.
  • •Lead technical decision-making across architecture, engineering standards, code quality, testing, reliability, maintainability, and technical debt reduction; provide hands-on guidance and engineering excellence across the team.

Pay and Benefits

Perks:Uk PensionPrivate MedicalDentalSabbaticalEducation ResourcesDiscount Programs

Key Requirements

  • •Bachelor's degree in Computer Science or related field; 5 years in a technical software development role.
  • •2+ years of experience directly managing software engineers, including coaching, performance management, and talent development.
  • •2+ years of experience leading Scrum ceremonies and 3+ years in developing web/mobile apps, backend services, and test automation.
  • •3+ years of experience with Git, Jira, and Confluence; experience with large-scale enterprise products or distributed SaaS systems.
  • •Demonstrated ability to lead teams through ambiguity and maintain a sustainable pace of delivery; strong emotional intelligence and communication across technical and non-technical stakeholders.
Experience:5+ yearsSaaSEnterprise SoftwareCRM
Education:Bachelor's
Skills:LeadershipCoachingCommunicationEmotional intelligenceTeam building
Tech Stack:GitJiraConfluence

Company Brief

SugarCRM
Provides customer relationship management (CRM) software and cloud-based sales, marketing, and service automation solutions for mid-market and enterprise customers, with on-premise and SaaS deployment options.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Cupertino, United States
Founded: 2004
WebsiteLinkedIn