Solutions Architect

Cresta
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Consultative communication","Project management"]

Lead technical architecture and integration strategy for Cresta's AI-powered contact center platform, guiding pre-sales and post-sales activities, coordinating with sales, product, marketing, and engineering to deliver enterprise-scale solutions and successful implementation across CX ecosystems.

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FursaFursa
Cresta
Cresta
10 months ago

Solutions Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead technical architecture and integration strategy for Cresta's AI-powered contact center platform, guiding pre-sales and post-sales activities, coordinating with sales, product, marketing, and engineering to deliver enterprise-scale solutions and successful implementation across CX ecosystems.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations).
  • •Serving as the authoritative source on Cresta's platform integrations and their technical benefits.
  • •Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels and internal teams.
  • •Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach.
  • •Post-sales: supporting the technical implementation team to help get customers up and running on Cresta.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceVisionRemote WorkPaid ParentalPaid Leave

Key Requirements

  • •Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.).
  • •Good understanding of integration options, APIs, iPaaS, UI Integrations.
  • •Highly experienced with AWS, GCP, Salesforce.
  • •Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems.
  • •Extensive experience in large scale enterprise software implementations and solutions architecture.
Experience:CXContact centerEnterprise softwareAI/ML
Skills:Stakeholder managementConsultative communicationProject management
Languages:English
Tech Stack:AWSGCPSalesforceAWS ConnectGenesysFive9APIsIPaaSUI IntegrationsCRM

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn