Customer Value Architect III

Mixpanel
San Francisco, United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship building","Stakeholder management","Collaboration","Judgment","Problem solving"]

Own adoption and value planning for a defined portfolio of B2B SaaS accounts, translating customers’ business problems into measurable ROI and outcomes. Build trusted relationships with business and technical stakeholders, run discovery to shape concrete adoption plans, and partner with Account Executives and renewal counterparts to support expansion and renewal execution. Lead enablement sessions on analytics and retention, monitor usage and health signals, and use AI maturity insights to guide next steps.

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FursaFursa
Mixpanel
Mixpanel
1 day ago

Customer Value Architect III

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Own adoption and value planning for a defined portfolio of B2B SaaS accounts, translating customers’ business problems into measurable ROI and outcomes. Build trusted relationships with business and technical stakeholders, run discovery to shape concrete adoption plans, and partner with Account Executives and renewal counterparts to support expansion and renewal execution. Lead enablement sessions on analytics and retention, monitor usage and health signals, and use AI maturity insights to guide next steps.
Location: San Francisco, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the value plan for each account, connecting customer business problems to measurable outcomes.
  • •Run discovery on customer priorities and pain points, turning insights into concrete adoption plans and updates.
  • •Partner with Account Executives on expansion and renewal counterparts on renewal execution with value cases and adoption evidence.
  • •Lead enablement and best practices sessions on dashboard design, funnel analysis, and retention modeling.
  • •Monitor usage and health signals, run business reviews, identify underused features, and coordinate escalations across GTM, Product, and Engineering.

Pay and Benefits

Perks:Health InsuranceDentalVisionWellness StipendPaid Leave401kVolunteer TimeParental Leave

Key Requirements

  • •Experience in customer success, consulting, or a related field supporting B2B SaaS accounts.
  • •Ability to manage relationships across business and technical stakeholders.
  • •Capability to translate technical concepts (e.g., data models and product metrics) for non-technical audiences.
  • •Experience turning product usage into stories about customer outcomes and ROI.
  • •Hands-on experience with AI or agentic tooling beyond casual use (e.g., MCP-based workflows or LLM copilots).
Experience:B2B SaaS
Skills:Relationship buildingStakeholder managementCollaborationJudgmentProblem solving
Tech Stack:LLM copilotsLLMsMCP-based workflowsAgentic toolingAI maturity

Company Brief

Mixpanel
Provides a product analytics and user-behavior platform that helps companies measure engagement, retention, and conversions. Mixpanel delivers event-based analytics, funnels, cohorts, and customizable reports to inform product decisions and optimize user experiences.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn