Credit Servicing Agent (m/f/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

American Express
Germany
Workplace: HybridFull timeFunction: Banking, Lending & CreditSkills: ["Communication","Interpersonal skills","Negotiation","Ability to learn"]

Handle daily outbound/inbound calls in a call-center environment to provide credit servicing support. Use timely, correct preventive account measures (e.g., card blocks) and evaluate the risk of fraudulent applications by reviewing account details, transaction/spending patterns, and other indicators. Apply internal and external risk assessment tools to identify accounts with potential high credit losses, and escalate high-value/high-risk cases to team leaders for early warning.

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FursaFursa
American Express
American Express
3 days ago

Credit Servicing Agent (m/f/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Handle daily outbound/inbound calls in a call-center environment to provide credit servicing support. Use timely, correct preventive account measures (e.g., card blocks) and evaluate the risk of fraudulent applications by reviewing account details, transaction/spending patterns, and other indicators. Apply internal and external risk assessment tools to identify accounts with potential high credit losses, and escalate high-value/high-risk cases to team leaders for early warning.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Make daily phone calls in a call-center environment
  • •Apply timely and correct preventive measures by setting appropriate card blocks
  • •Assess the risk of false applications
  • •Review card account information to evaluate company risk using account linkages, personal history, spending patterns, and known indicators
  • •Use internal and external risk assessment tools to detect potential high-credit-loss accounts and escalate high-value/high-risk cases

Pay and Benefits

Perks:Annual BonusFinancial Well-beingPensionHybrid WorkGym MembershipChildcare

Key Requirements

  • •Experience in customer service / call center
  • •Ability to achieve win-win results using negotiation techniques and relationship management
  • •Strong communication skills in German and English (spoken and written) and well-developed interpersonal skills
  • •Willingness and ability to learn a variety of technical and domain-relevant knowledge
  • •Understanding of risk management guidelines and risk principles is desirable
Skills:CommunicationInterpersonal skillsNegotiationAbility to learn
Languages:GermanEnglish
Tech Stack:Call center

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn