Breakdown Coordinator (Cox Fleet)

AutoTrader.com
Utah, Arizona, South Carolina, Arkansas, Rhode Island, Alabama, Florida, Wisconsin, West Virginia, Virginia, Vermont, Oklahoma, Pennsylvania, Ohio, New York, North Dakota, Illinois, Connecticut, Colorado, New Mexico, California, Washington, Oregon, New Jersey, New Hampshire, Minnesota, Idaho, Michigan, South Dakota, Maryland, Delaware, Alaska, North Carolina, Montana, Mississippi, Missouri, Nebraska, Tennessee, Kentucky, Maine, Louisiana, Kansas, Wyoming, Iowa, Georgia
Workplace: HybridFull timeUSD 18.17 - 27.31 hourlyFunction: Transportation & Fleet OperationsExperience: 3+ yearsEducation: high_schoolSkills: ["Problem-solving","Multitasking","Customer focus"]

Coordinate fleet breakdown events end-to-end, assessing open requests, verifying dispatch authorization, and assigning the nearest appropriate service provider. Provide customers with estimated arrival times and follow their repair-related instructions, escalating delays or repair problems to the on-duty supervisor. Support a 24/7/365 operations environment with shifting schedules to ensure market coverage, helping keep vehicles road-ready and drivers supported.

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FursaFursa
AutoTrader.com
AutoTrader.com
4 days ago

Breakdown Coordinator (Cox Fleet)

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Last checked: 4 minutes agoStatus: Live

Job Summary

Coordinate fleet breakdown events end-to-end, assessing open requests, verifying dispatch authorization, and assigning the nearest appropriate service provider. Provide customers with estimated arrival times and follow their repair-related instructions, escalating delays or repair problems to the on-duty supervisor. Support a 24/7/365 operations environment with shifting schedules to ensure market coverage, helping keep vehicles road-ready and drivers supported.
Location: Utah, Arizona, South Carolina, Arkansas, Rhode Island, Alabama, Florida, Wisconsin, West Virginia, Virginia, Vermont, Oklahoma, Pennsylvania, Ohio, New York, North Dakota, Illinois, Connecticut, Colorado, New Mexico, California, Washington, Oregon, New Jersey, New Hampshire, Minnesota, Idaho, Michigan, South Dakota, Maryland, Delaware, Alaska, North Carolina, Montana, Mississippi, Missouri, Nebraska, Tennessee, Kentucky, Maine, Louisiana, Kansas, Wyoming, Iowa, Georgia
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Assess and assign all open breakdown events.
  • •Verify dispatch authorization has been obtained for each event before dispatching service providers.
  • •Assign the appropriate and nearest service provider to perform requested repairs.
  • •Advise customers on estimated time of arrival and follow instructions according to their requirements.
  • •Handle delays, customer inquiries, and repair problems as they arise, and inform the on-duty supervisor.

Pay and Benefits

Salary: USD 18.17 - 27.31 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or GED and 3 years of experience in a related field, such as breakdown dispatching and/or tire, medium/heavy duty vehicle maintenance.
  • •Strong knowledge of dispatching and the ability to multitask in a fast-paced environment.
  • •Experience dispatching for breakdown and/or tire and/or medium/heavy duty vehicle maintenance (or an equivalent combination of education and experience).
  • •A proactive, problem-solving approach with the drive to grow in the automotive industry.
  • •Availability for shifting schedules in a 24/7/365 environment, including weekends and evening/overnights.
Experience:3+ years
Education:High School
Skills:Problem-solvingMultitaskingCustomer focus

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn