Manager, Process Management

Discover Financial
Virginia, Richmond, Chicago, Illinois
Full timeUSD 134,400 - 153,300 annuallyFunction: Communications, PR & CommunityExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Influence","Analytical skills","Attention to detail","Leadership"]

Lead process management for Core Payment Platforms by documenting, analyzing, and improving workflows that support privacy and security controls. Partner with Product, Technology, and intent owners to streamline, automate, and validate processes, while developing risk management and process controls. Use data and metrics to identify risks and trends, resolve process breakdowns, and provide transparency to senior leadership in an agile environment.

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FursaFursa
Discover Financial
Discover Financial
4 days ago

Manager, Process Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead process management for Core Payment Platforms by documenting, analyzing, and improving workflows that support privacy and security controls. Partner with Product, Technology, and intent owners to streamline, automate, and validate processes, while developing risk management and process controls. Use data and metrics to identify risks and trends, resolve process breakdowns, and provide transparency to senior leadership in an agile environment.
Location: Virginia, Richmond, Chicago, Illinois
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain process documentation, including procedures and process flow diagrams for Core Payment Platforms.
  • •Identify opportunities to streamline, automate, and improve data management practices, processes, controls, and validations.
  • •Support privacy and security process development, including privacy controls and managing privacy scoping.
  • •Build risk management processes, analyze data for risks and trends, and track/resolve process breakdowns and risk events.
  • •Create and validate metrics to measure process efficiency and effectiveness, and partner with Product, Technology, and intent owners to drive improvements.

Pay and Benefits

Salary: USD 134,400 - 153,300 annually

Key Requirements

  • •Bachelor’s Degree or Military experience.
  • •At least 3 years of experience in process management.
  • •At least 2 years of experience in Jira.
  • •3+ years of product, business, or technical experience.
  • •4+ years of experience in process management.
Experience:3+ yearsProcess management
Education:Bachelor's
Skills:CommunicationInfluenceAnalytical skillsAttention to detailLeadership
Tech Stack:Jira

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn