Citizens Branch Manager

Citizens Bank
Cambridge
Workplace: OnsiteFull timeUSD 93,150 - 127,650 annuallyFunction: Business OperationsExperience: 4+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Customer focus","Communication","Partnership building"]

Lead day-to-day operations of a high-volume bank branch while driving sales growth and delivering world-class customer experiences. Coach and develop colleagues to meet individual and branch-wide performance targets, ensure operational integrity, and manage objectives in a P&L environment. Build a customer-centric culture, strengthen community partnerships, and serve as an engaged brand ambassador in a digital-first, mobile and online banking environment.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Branch Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead day-to-day operations of a high-volume bank branch while driving sales growth and delivering world-class customer experiences. Coach and develop colleagues to meet individual and branch-wide performance targets, ensure operational integrity, and manage objectives in a P&L environment. Build a customer-centric culture, strengthen community partnerships, and serve as an engaged brand ambassador in a digital-first, mobile and online banking environment.
Location: Cambridge
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead branch performance to exceed customer expectations and drive sales growth
  • •Coach and develop colleagues to achieve personal and branch-wide goals, using coaching plans
  • •Direct colleague and sales activities to ensure key targets are met or exceeded
  • •Own branch execution and outcomes by combining financial acumen with strategic insights for decision-making
  • •Connect with the local community to cultivate new customer relationships and deepen existing ones

Pay and Benefits

Salary: USD 93,150 - 127,650 annually
Perks:Health InsuranceDentalVisionRetirementLearning Budget

Key Requirements

  • •High school diploma or equivalent required
  • •Leadership experience coaching and developing teams to drive sales excellence and world-class customer service in a high-volume branch environment
  • •4 years sales management experience in retail or branch banking
  • •Proven record managing objectives to meet sales goals, deadlines, and branch goals in a P&L environment
  • •Maintain strong partnerships with community & civic organizations and comply with SAFE Act background check/NMLS requirements
Experience:4+ yearsRetail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCustomer focusCommunicationPartnership building
Licenses:NMLS
Tech Stack:Mobile bankingOnline banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website