Head of Communications & PR, Italy

Deliveroo
Rome, Milan
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Stakeholder management","Crisis leadership","Strategic communication","Media relations","Agency management"]

Lead Deliveroo’s Communications & PR strategy for Italy as a strategic partner to the Italian General Manager and local leadership. Own reputation management and crisis communications, build relationships with Italian media as a spokesperson, and coach local leaders for interviews. Direct an agency to deliver digital-first PR campaigns across earned and owned channels, and align public messaging across Policy, Legal, Marketing, and Operations while leveraging AI tools to increase impact.

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Deliveroo
Deliveroo
2 days ago

Head of Communications & PR, Italy

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead Deliveroo’s Communications & PR strategy for Italy as a strategic partner to the Italian General Manager and local leadership. Own reputation management and crisis communications, build relationships with Italian media as a spokesperson, and coach local leaders for interviews. Direct an agency to deliver digital-first PR campaigns across earned and owned channels, and align public messaging across Policy, Legal, Marketing, and Operations while leveraging AI tools to increase impact.
Location: Rome, Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Director level

Key Responsibilities

  • •Partner with the International Communications team as a strategic partner to the Italian General Manager and local leadership team.
  • •Plan and execute local communications and PR strategies aligned to global goals, shaping Consumer, Policy, and Merchant narratives across Italy.
  • •Lead crisis communications and manage sensitive topics with close alignment to local leadership and global teams.
  • •Build trusted relationships with Italian media, act as a spokesperson, and coach local leadership for interviews.
  • •Direct the local PR agency to deliver creative, digital-first B2B and B2C campaigns across earned and owned channels, and align public messaging with Policy, Legal, Marketing, and Operations.

Key Requirements

  • •Significant experience leading external communications, crisis management, and media relations in-house or in an agency setting.
  • •Bilingual fluency in Italian and English, with strong ability to communicate complex topics to diverse audiences.
  • •Proven ability to manage agency partners and navigate matrix environments with senior internal stakeholders.
  • •Established relationships with key Italian media, journalists, content creators, and commentators.
  • •Experience leveraging social media/online channels and AI-driven tools to amplify media campaigns.
Skills:Stakeholder managementCrisis leadershipStrategic communicationMedia relationsAgency management
Languages:ItalianEnglish
Tech Stack:AISocial mediaOnline channels

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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