Assistant Manager Consumer Service Operations, eCom (Tokyo, Tokyo, JP)

Strengthen consumer response and improve satisfaction by using VOC feedback, global tools, and best practices to enhance the quality of consumer support. Own consumer response operations for the eCom/Customization area, including call-center KPI monitoring, vendor supervision, and complaint handling. Manage consumer information feedback loops across internal departments, stabilize eCom consumer response structures, and support web order and delivery/QC-related operations to drive business growth.