Avi-spl

3 weeks ago

Technical Support Representative (Maternity Cover)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customer inquiries and manage service requests in ServiceNow, coordinating technical issue intake through resolution. Dispatch field technicians, handle parts requests, and coordinate hardware repairs with vendors including RMAs and quote evaluation, while meeting defined SLA targets. Escalate complex technical matters to internal or external resources and use AVI-SPL Symphony monitoring for proactive support. Participate in ongoing product and AV-technology training.

Location: Dublin

Workplace: Onsite

Employment Type: Full time · 18 months

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Intake and manage customer service requests through ServiceNow to meet or exceed SLA targets.
•Monitor, prioritize, and manage cases, including dispatching field technicians and processing parts requests as needed.
•Communicate with customers and internal teams to provide case updates and drive resolution.
•Coordinate vendor hardware repair processes, including RMAs, quote review, and ensuring pricing, compatibility, and lead times.
•Troubleshoot issues, escalate complex technical matters as needed, and use monitoring tools like AVI-SPL’s Symphony for proactive support.

Pay and Benefits

Perks:Health InsuranceDentalEmployee AssistanceLearning Budget

Key Requirements

•High school diploma or equivalent.
•1-2 years of customer service experience.
•Strong written and verbal communication skills.
•Excellent problem-solving and troubleshooting with a structured approach to resolving issues.
•Ability to learn and research technical solutions using internal KBs, vendor guides, and manufacturer forums under supervision.

Experience:1-2 years

Education:High School

Skills:CommunicationProblem-solvingTroubleshootingTime managementAdaptability

Tech Stack:ServiceNowAVI-SPL’s SymphonyZendeskFreshdeskFreshserviceIncident Management

Company Brief

Avi-spl

Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn

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Avi-spl

3 weeks ago

Technical Support Representative (Maternity Cover)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time · 18 months

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Intake and manage customer service requests through ServiceNow to meet or exceed SLA targets.
•Monitor, prioritize, and manage cases, including dispatching field technicians and processing parts requests as needed.
•Communicate with customers and internal teams to provide case updates and drive resolution.
•Coordinate vendor hardware repair processes, including RMAs, quote review, and ensuring pricing, compatibility, and lead times.
•Troubleshoot issues, escalate complex technical matters as needed, and use monitoring tools like AVI-SPL’s Symphony for proactive support.

Pay and Benefits

Perks:Health InsuranceDentalEmployee AssistanceLearning Budget

Key Requirements

•High school diploma or equivalent.
•1-2 years of customer service experience.
•Strong written and verbal communication skills.
•Excellent problem-solving and troubleshooting with a structured approach to resolving issues.
•Ability to learn and research technical solutions using internal KBs, vendor guides, and manufacturer forums under supervision.

Experience:1-2 years

Education:High School

Skills:CommunicationProblem-solvingTroubleshootingTime managementAdaptability

Tech Stack:ServiceNowAVI-SPL’s SymphonyZendeskFreshdeskFreshserviceIncident Management

Company Brief

Avi-spl

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn