Customer Support Professional - AMI (Provo, UT, US, 84604)

NRG Energy
United States
Workplace: OnsiteFull timeUSD 17+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Goal-driven","Adaptability","Collaboration","Growth mindset"]

Support incoming and outgoing calls for new customers, delivering world-class service and ensuring a smooth transition from point of sale through equipment installation. Work within Vivint’s Account Management to Install (AMI) team, using strong communication skills to help customers feel protected and connected. In a fast-paced environment, you’ll learn how the sales process works and demonstrate a goal-driven, coachable approach to meeting team and department goals.

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NRG Energy
NRG Energy
1 month ago

Customer Support Professional - AMI (Provo, UT, US, 84604)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support incoming and outgoing calls for new customers, delivering world-class service and ensuring a smooth transition from point of sale through equipment installation. Work within Vivint’s Account Management to Install (AMI) team, using strong communication skills to help customers feel protected and connected. In a fast-paced environment, you’ll learn how the sales process works and demonstrate a goal-driven, coachable approach to meeting team and department goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Take inbound and outbound calls from new customers.
  • •Provide world-class customer service for each call.
  • •Ensure a smooth transition from point of sale to installing customer equipment.
  • •Support customers nationwide using clear, enthusiastic communication.
  • •Learn the sales process and apply communication skills in a fast-paced environment.

Pay and Benefits

Salary: USD 17 hourly
Perks:Health InsuranceDentalVisionLife Coverage401kPaid HolidaysGym Membership

Key Requirements

  • •High school degree or GED equivalent.
  • •Ability to work on-site at the Provo location.
  • •Ability to work designated shift full-time.
  • •Proficient with essential computer functions and ability to use software, databases, and scripts/tools.
  • •Ability to pass a background check and receive an Alarm License upon offer.
Education:High School
Skills:CommunicationGoal-drivenAdaptabilityCollaborationGrowth mindset
Licenses:Alarm License
Languages:SpanishEnglish
Tech Stack:ComputerPhonesSoftwareDatabasesScripts

Company Brief

NRG Energy
NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1989
WebsiteLinkedIn