Call Center Representative - Remote

Qureos
Kansas City
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer-focused","Active listening","Communication","Detail oriented","Adaptability"]

Provide outstanding customer service as a remote call center representative by answering inbound/outbound calls, handling complaints, and troubleshooting product and service issues. Use active listening to understand caller needs, explain solutions accurately, and diffuse tense interactions. Meet or exceed call center metrics while maintaining a positive caller experience and supporting sales/recommendations when appropriate. Utilize CRM and other tools, follow policies, and participate in training to expand product knowledge.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
2 days ago

Call Center Representative - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Provide outstanding customer service as a remote call center representative by answering inbound/outbound calls, handling complaints, and troubleshooting product and service issues. Use active listening to understand caller needs, explain solutions accurately, and diffuse tense interactions. Meet or exceed call center metrics while maintaining a positive caller experience and supporting sales/recommendations when appropriate. Utilize CRM and other tools, follow policies, and participate in training to expand product knowledge.
Location: Kansas City
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Answer or make calls to understand and address customer needs, complaints, or other issues
  • •Respond efficiently and accurately to callers, explaining solutions and ensuring customers feel supported
  • •Engage in active listening, confirm or clarify information, and diffuse angry clients as needed
  • •Build lasting relationships with customers and team members based on trust and reliability
  • •Utilize software, databases, scripts, and tools appropriately and strive to meet or exceed call center metrics

Key Requirements

  • •High school diploma or equivalent
  • •Exceptional customer service with strong active listening and verbal/written communication skills
  • •Understanding of company products, services, and policies
  • •Proficiency with computers, especially CRM software, and strong typing skills
  • •Ability to ask questions and diffuse tense situations, with strong time management and decision-making skills
Education:High School
Skills:Customer-focusedActive listeningCommunicationDetail orientedAdaptability
Tech Stack:CRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn