Delivery/ Service Manager

Devoteam
Portugal
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 4-6 yearsEducation: bachelorsSkills: ["Communication","Interpersonal","Stakeholder management","Problem-solving"]

Lead delivery of ITSM solutions with a focus on ServiceNow; manage end-to-end service delivery, ensuring quality, timelines, and customer satisfaction; design functional and technical solutions based on service processes; coordinate multidisciplinary teams across project phases; ensure integration between ServiceNow and other systems via REST/SOAP APIs, MID Server, JDBC, and related technologies; act as main contact for stakeholders and drive continuous improvement and project management using agile and traditional methodologies.

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Devoteam
Devoteam
4 months ago

Delivery/ Service Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead delivery of ITSM solutions with a focus on ServiceNow; manage end-to-end service delivery, ensuring quality, timelines, and customer satisfaction; design functional and technical solutions based on service processes; coordinate multidisciplinary teams across project phases; ensure integration between ServiceNow and other systems via REST/SOAP APIs, MID Server, JDBC, and related technologies; act as main contact for stakeholders and drive continuous improvement and project management using agile and traditional methodologies.
Location: Portugal
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations

Key Responsibilities

  • •Lead the delivery of ITSM solutions focusing on ServiceNow implementations
  • •Manage end-to-end service delivery, ensuring quality, timelines, and customer satisfaction
  • •Design and oversee functional and technical solutions based on service processes
  • •Coordinate and lead multidisciplinary teams across different project phases
  • •Ensure integration between ServiceNow and other systems (monitoring, performance, failures) and oversee system integrations using REST/SOAP APIs, MID Server, JDBC

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Systems, or similar
  • •4–6 years of professional experience in ITSM platform implementations, preferably ServiceNow
  • •Strong hands-on experience with ServiceNow modules (ITSM, Asset/CMDB, Request Management, Service Catalog)
  • •Proven experience in functional and technical design of service-based information systems
  • •Experience with system integrations (REST/SOAP APIs, MID Server, JDBC, etc.)
Experience:4-6 yearsITSMServiceNowInformation Technology
Education:Bachelor's
Skills:CommunicationInterpersonalStakeholder managementProblem-solving
Languages:English
Tech Stack:ServiceNowRESTSOAPMID ServerJDBC

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn