UAE National | Service Advisor | Al-Futtaim Motors | Toyota | Al Ain (Al Ain, AE)

Al Futtaim Group
Al Ain
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Customer handling","Communication","Teamwork","Cultural sensitivity","Customer relationship management"]

Serve as the customer-to-brand bridge for Al-Futtaim Motors, managing aftersales relationships to improve retention and satisfaction while driving monthly financial targets. You’ll consult customers on service needs, ensure the vehicle is fixed right the first time, handle complaints to closure, and support revenue growth through upselling and discount control. Coordinate with the production team for accurate vehicle delivery updates and maintain compliance with SOPs and distributor programs.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
22 hours ago

UAE National | Service Advisor | Al-Futtaim Motors | Toyota | Al Ain (Al Ain, AE)

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Job Summary

Serve as the customer-to-brand bridge for Al-Futtaim Motors, managing aftersales relationships to improve retention and satisfaction while driving monthly financial targets. You’ll consult customers on service needs, ensure the vehicle is fixed right the first time, handle complaints to closure, and support revenue growth through upselling and discount control. Coordinate with the production team for accurate vehicle delivery updates and maintain compliance with SOPs and distributor programs.
Location: Al Ain
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Build long-term customer relationships to ensure retention and loyalty.
  • •Consult customers on service needs and ensure vehicles are fixed right the first time.
  • •Explain all work performed and costs at delivery to illustrate service value.
  • •Achieve financial targets through upselling and controlling discounts to meet monthly revenue targets.
  • •Coordinate with the production team to provide timely vehicle progress updates and meet delivery commitments.

Key Requirements

  • •Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
  • •3 to 5 years of automotive industry experience, preferably in a service role.
  • •Strong customer handling and interpersonal skills with excellent communication.
  • •Proficiency in Microsoft Office; SAP knowledge preferred.
  • •Fluent in English and able to speak basic Arabic.
Experience:3-5 yearsAutomotive
Education:
Skills:Customer handlingCommunicationTeamworkCultural sensitivityCustomer relationship management
Languages:EnglishArabic
Tech Stack:Microsoft OfficeSAP

Eligibility

Nationality:UAE National

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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