Technical Support Engineer - German Speaker

Eaton
Istanbul
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Analytical mindset","Sales acumen","Business acumen","Technical knowledge sharing"]

Provide L1 technical support to internal sales teams and external customers for Eaton’s EVCI product families, including troubleshooting and escalation to L2/L3 or engineering teams. Handle pre- and post-sales requests such as product selection guidance, documentation localization, warranty and RMA initiation, and coordinating repairs/calibration via service partners. Own cases through resolution, maintain SLA updates, and support testing for engineering software/tools for design and quotations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Eaton
Eaton
1 day ago

Technical Support Engineer - German Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide L1 technical support to internal sales teams and external customers for Eaton’s EVCI product families, including troubleshooting and escalation to L2/L3 or engineering teams. Handle pre- and post-sales requests such as product selection guidance, documentation localization, warranty and RMA initiation, and coordinating repairs/calibration via service partners. Own cases through resolution, maintain SLA updates, and support testing for engineering software/tools for design and quotations.
Location: Istanbul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Interface with local sales colleagues, area managers, end customers, partners, wholesalers/distributors, and representatives to deliver pre- and post-sales technical support.
  • •Provide technical assistance across documentation localization, product/assortment questions, warranty, repair/calibration requests, and troubleshooting.
  • •Manage technical cases end-to-end by resolving or escalating to L2/L3 (or quality departments) while keeping clients informed and maintaining the SLA.
  • •Support product selection among Eaton’s portfolio and coordinate RMA processing, replacements/spare parts, and logistics with internal teams.
  • •Initiate site interventions with service partners/field service engineers and support localization of technical and commercial in-country documentation.

Key Requirements

  • •Engineering or equivalent technical degree (Electrical is an advantage).
  • •Proven experience in electrical field or industrial engineering.
  • •Advanced understanding of electrical products and applications.
  • •Fluent in English and German.
  • •Analytical mindset with sales and business acumen.
Education:
Skills:Analytical mindsetSales acumenBusiness acumenTechnical knowledge sharing
Languages:EnglishGerman

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn