Airbnb

1 month ago

Safety Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

A full-time Safety Specialist role based in Singapore, focused on complex case management across Discrimination, Personal Safety, Domestic Violence, Suicide, Child Exploitation, and other safety concerns. You will handle high-stakes, confidential cases in a fast-paced, multi-channel environment, collaborate with clinical and management teams, and adapt to evolving responsibilities across Community Support.

Location: Singapore

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone.
•End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines.
•Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate.
•Takes on casework at a degree of severity/complexity under close supervision.
•Ability to recognize & assess threatening & risky behaviors

Key Requirements

•3+ years of customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment.
•Hospitality experience is a plus, particularly working for technology platforms.
•Ability to work weekend days and public holidays, as well as early morning / evening shifts.
•Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials.
•Very good interpersonal and communication skills, including conflict resolution.

Experience:3+ yearsTrust & SafetyCustomer serviceEmergency servicesContact center

Skills:InterpersonalCommunicationConflict resolutionMultitaskingOrganization

Languages:English

Tech Stack:Mac OSGoogle Suite

Company Brief

Airbnb

Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Airbnb

1 month ago

Safety Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone.
•End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines.
•Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate.
•Takes on casework at a degree of severity/complexity under close supervision.
•Ability to recognize & assess threatening & risky behaviors

Key Requirements

•3+ years of customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment.
•Hospitality experience is a plus, particularly working for technology platforms.
•Ability to work weekend days and public holidays, as well as early morning / evening shifts.
•Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials.
•Very good interpersonal and communication skills, including conflict resolution.

Experience:3+ yearsTrust & SafetyCustomer serviceEmergency servicesContact center

Skills:InterpersonalCommunicationConflict resolutionMultitaskingOrganization

Languages:English

Tech Stack:Mac OSGoogle Suite

Company Brief

Airbnb

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn