Technical Account Manager

Benchling
Boston
Workplace: HybridFull timeUSD 92,978 - 125,794 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Presenting","Stakeholder management","Risk management","Self-starter"]

Support enterprise life science customers in adopting Benchling post-go-live as a primary TAM within Optimization Services. Own a book of accounts, build trusted relationships with scientists and IT leadership, manage Success Package delivery, and lead sprint-based Optimization Services Accelerators. Proactively identify risks, optimize customer Benchling instances, manage escalations, and maintain project plans, documentation, and customer engagement through regularly scheduled check-ins.

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FursaFursa
Benchling
Benchling
2 days ago

Technical Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Support enterprise life science customers in adopting Benchling post-go-live as a primary TAM within Optimization Services. Own a book of accounts, build trusted relationships with scientists and IT leadership, manage Success Package delivery, and lead sprint-based Optimization Services Accelerators. Proactively identify risks, optimize customer Benchling instances, manage escalations, and maintain project plans, documentation, and customer engagement through regularly scheduled check-ins.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain deep customer relationships, including scientists, heads of research, IT managers, and other stakeholders.
  • •Serve as the main point of contact for Success Package delivery post-go-live and manage multiple accounts with minimal oversight.
  • •Optimize customers’ Benchling instances in partnership with CX stakeholders and sales, supporting success, engagement, and expansion outcomes.
  • •Proactively identify, communicate, and mitigate risks and issues impacting customer success, including budget, scope, product gaps, and adoption.
  • •Lead and execute optimization projects and accelerators, including tenant/configuration support and project planning with scope, timelines, milestones, and deliverables.

Pay and Benefits

Salary: USD 92,978 - 125,794 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •2+ years of hands-on Benchling experience, able to independently lead customer-facing Benchling engagements.
  • •BS or M.Sc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or a related life science field.
  • •Experience in a lab or research setting with the ability to quickly understand complex scientific concepts and empathize with scientists.
  • •Strong project management and familiarity with tools such as LucidChart, Smartsheets, Jira, and Certinia.
  • •Strong written and verbal communication skills to present effectively to scientists, project leads, and executives.
Experience:2+ yearsBiotechLife sciencesBiopharmaAI for scienceR&D
Education:Bachelor's in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field
Skills:CommunicationPresentingStakeholder managementRisk managementSelf-starter
Tech Stack:BenchlingLucidChartSmartsheetsJiraCertiniaSQLAPI integrationPythonGxP

Company Brief

Benchling
Provides a cloud-based R&D Cloud and laboratory informatics platform that centralizes scientific data, streamlines experiments, and accelerates biotechnology and life-science research and development for biotech, pharma, and academic teams.
Industry: Biotech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor