Sutherland

4 weeks ago

Customer Support Expert – German & English – Varna, Office-Based

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Customer Support Expert role in Varna delivering German and English language support primarily via chat and email. You will document interactions in CRM, follow internal guidelines, escalate complex issues, and collaborate across multiple systems from an office-based setting after a 2-month training. Relocation support available; 21 days of leave and health/life benefits provided.

Location: Bulgaria

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle customer inquiries primarily via chat and email
•Accurately document all customer interactions and cases in the CRM system
•Follow communication guidelines and internal processes
•Escalate complex or sensitive cases to the appropriate teams while maintaining communication with customers
•Work efficiently across multiple systems and applications simultaneously

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal VouchersPaid LeaveRelocation

Key Requirements

•Native-level German (C1–C2) and good English skills (minimum B2)
•Excellent written and verbal communication skills
•Strong computer literacy and technical aptitude
•Detail-oriented, reliable, and well-organized
•Previous customer service or customer-facing experience is an advantage

Experience:Customer serviceCXMTelecommunications

Skills:CommunicationEmpathyOrganizationProblem-solvingCustomer-service

Languages:GermanEnglishBulgarian

Tech Stack:CRM

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

4 weeks ago

Customer Support Expert – German & English – Varna, Office-Based

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Bulgaria

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle customer inquiries primarily via chat and email
•Accurately document all customer interactions and cases in the CRM system
•Follow communication guidelines and internal processes
•Escalate complex or sensitive cases to the appropriate teams while maintaining communication with customers
•Work efficiently across multiple systems and applications simultaneously

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal VouchersPaid LeaveRelocation

Key Requirements

•Native-level German (C1–C2) and good English skills (minimum B2)
•Excellent written and verbal communication skills
•Strong computer literacy and technical aptitude
•Detail-oriented, reliable, and well-organized
•Previous customer service or customer-facing experience is an advantage

Experience:Customer serviceCXMTelecommunications

Skills:CommunicationEmpathyOrganizationProblem-solvingCustomer-service

Languages:GermanEnglishBulgarian

Tech Stack:CRM

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor