Team Lead, Market Operations - Fairburn, GA

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Coaching","Problem-solving","Customer focus"]

Lead local market operations for a Carvana hub in Fairburn, owning end-to-end execution from market launch through daily operations, logistics, and consumer branding. You’ll coach and develop a team of Customer Advocates, manage customer-facing escalations, monitor performance with regular reports, and proactively improve both the customer and team experience. You’ll also stay hands-on by stepping in to support deliveries, car-handling activities, and production in a fast-paced environment.

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Carvana
Carvana
1 day ago

Team Lead, Market Operations - Fairburn, GA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead local market operations for a Carvana hub in Fairburn, owning end-to-end execution from market launch through daily operations, logistics, and consumer branding. You’ll coach and develop a team of Customer Advocates, manage customer-facing escalations, monitor performance with regular reports, and proactively improve both the customer and team experience. You’ll also stay hands-on by stepping in to support deliveries, car-handling activities, and production in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, consumer branding, team effectiveness, and ongoing market success.
  • •Recruit, onboard, and train Customer Advocates, providing tools, resources, and guidance; drive employee development.
  • •Provide feedback, conduct performance check-ins, and set goals to improve performance and skill sets.
  • •Generate and monitor regular reports and present results to upper management.
  • •Serve as the go-to expert and actively manage complex, sensitive, customer-facing issues while staying hands-on with deliveries and car-handling support.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Prior experience with strategic planning and process improvement, guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills.
Education:Bachelor's
Skills:LeadershipInterpersonal skillsCoachingProblem-solvingCustomer focus
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn