Customer Service Delivery Advocate - Albany, NY

Carvana
United States
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer focus","Self-motivation","Safety mindset","Attention to detail","Reliability"]

Deliver vehicles to customers’ doors and serve as a positive, customer-facing advocate throughout the delivery experience. You’ll load and unload custom car haulers, inspect equipment for safe operation, complete customer paperwork, and enter detailed notes into the customer tracking system. Work rotating shifts up to 7 days/week while driving safely and maintaining a clean record under Carvana’s CMV driver policy.

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FursaFursa
Carvana
Carvana
4 months ago

Customer Service Delivery Advocate - Albany, NY

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Source: Company careers pageValidated by: Fursa AI
Last checked: 33 minutes agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors and serve as a positive, customer-facing advocate throughout the delivery experience. You’ll load and unload custom car haulers, inspect equipment for safe operation, complete customer paperwork, and enter detailed notes into the customer tracking system. Work rotating shifts up to 7 days/week while driving safely and maintaining a clean record under Carvana’s CMV driver policy.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using Carvana’s custom car haulers and provide an engaging customer experience.
  • •Load/unload vehicles onto haulers and regularly inspect the hauler to ensure vehicles maintain safe to drive condition.
  • •Complete customer paperwork and enter thorough notes into the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Ensure compliance with state-specific licensing/notary requirements as part of the role (within stated timelines).

Pay and Benefits

Salary: USD 19 - 21 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveEquityLearning Budget

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor and outdoor conditions.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
  • •Must be able to read, write, speak, and understand English.
  • •Frequent driving requirements: excellent visual acuity and manual dexterity, plus ability to lift/push/pull up to 50 lbs.
Experience:2+ years
Skills:Customer focusSelf-motivationSafety mindsetAttention to detailReliability
Licenses:Valid driver's licenseNotaryChauffeur's licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn