NTT

21 hours ago

ServiceNow Administrator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Support an Enterprise IT as a Service program by administering and optimizing ServiceNow Software Asset Management (SAM Pro). Manage SAM Pro software models, entitlements, licenses, discovery maps, and asset lifecycles to improve license compliance and audit readiness. Troubleshoot dashboards, reports, integrations, and data quality issues (including publisher packs and discovery sources like SCCM/AD). Perform platform administration tasks, upgrades/patching, and collaborate with IT asset management and procurement stakeholders.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Configure, maintain, and optimize ServiceNow SAM Pro, including software models, entitlements, licenses, discovery maps, and software installations.
•Manage software asset lifecycles in SAM Pro from procurement and deployment through retirement and disposal.
•Provide support for license reconciliation, compliance gaps, and optimization requests, including troubleshooting SAM Pro dashboards, reports, and metrics.
•Support integrations and data quality in ServiceNow (e.g., import sets, transform maps, APIs) and resolve data discrepancies and integration issues affecting SAM Pro.
•Perform ServiceNow platform administration (users/groups, ACLs, UI policies, business rules, client scripts, Flow Designer), manage incidents/service requests, and assist with upgrades/patching and documentation.

Key Requirements

•Minimum 10 years of experience supporting software asset management responsibilities outlined in the role (or a Bachelor’s degree in a relevant field substituted for 5 years).
•3+ years of experience with the ServiceNow platform, including administration and development across multiple ServiceNow versions.
•2+ years of experience with ServiceNow Software Asset Management Professional (SAM Pro), including configuration, reconciliation, and optimization.
•1+ year of experience with data integration within ServiceNow (e.g., import sets, transform maps, scripting) and integrating with discovery sources.
•Ability to obtain and maintain a Secret clearance.

Experience:10+ yearsSoftware asset managementGovernment ITServiceNow

Education:Bachelor's in relevant field

Skills:TroubleshootingData quality focusStakeholder collaboration

Tech Stack:ServiceNowSAM ProSoftware Asset ManagementIT Asset ManagementFlow DesignerAPIsImport setsTransform mapsServiceNow dashboardsReportsSCCMActive Directory (AD)Publisher PacksMicrosoftOracleIBMAdobeITIL

Eligibility

Security Clearance:Secret

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT