Director, Account Operations

ICP
London
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Leadership","Cross-functional collaboration","Communication","Problem-solving","Continuous improvement"]

Lead the delivery “operating system” across a portfolio of accounts, translating client outcomes into scalable operating models spanning planning, workstreams, resources, governance, workflows, and performance visibility. Partner closely with Client Success Directors and integrated delivery teams to monitor delivery health, improve economics through resource planning and workflow design, and drive proactive innovation and continuous improvement across service delivery.

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FursaFursa
ICP
ICP
1 day ago

Director, Account Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead the delivery “operating system” across a portfolio of accounts, translating client outcomes into scalable operating models spanning planning, workstreams, resources, governance, workflows, and performance visibility. Partner closely with Client Success Directors and integrated delivery teams to monitor delivery health, improve economics through resource planning and workflow design, and drive proactive innovation and continuous improvement across service delivery.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Act as senior operational delivery partner to Client Success Directors and client stakeholders, translating priorities and commitments into executable delivery models.
  • •Own and continually improve the operating model across workstreams, governance, decision-making, escalation paths, and delivery interfaces.
  • •Lead integrated delivery across accounts/workstreams by setting priorities, sequencing, dependencies, and intervening early when delivery performance is at risk.
  • •Drive resource deployment and delivery economics through portfolio-level planning, capacity visibility, and workforce/resource optimisation.
  • •Own proactive innovation and continuous improvement using operational data, client insight, and partnerships to embed measurable improvements into ways of working.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveSavings Plan

Key Requirements

  • •Significant experience in delivery operations, account operations, consulting, managed services, marketing operations, or a related client-services environment.
  • •Proven ability to lead complex client-facing delivery models across multiple workstreams, markets, service lines, or stakeholder groups.
  • •Translate strategic goals into practical operating models, delivery plans, governance rhythms, and team priorities.
  • •Strong understanding of delivery levers including resource planning, capacity/utilisation, workflow design, productivity, quality, and risk management.
  • •Proactive, commercially aware mindset with comfort improving delivery economics while maintaining client outcomes, service quality, and team health.
Experience:ConsultingManaged servicesMarketing operationsClient services
Skills:LeadershipCross-functional collaborationCommunicationProblem-solvingContinuous improvement
Tech Stack:AI

Company Brief

ICP
Provides networking, communications products and related services for enterprise and industrial customers, offering solutions for connectivity, monitoring, and network management across multiple sectors.
Industry: Networking Equipment
Website