Sonova

1 week ago

Client Care Representative | Clinical Administration - Benowa (Benowa, Australia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide first-point client care at a busy hearing clinic in Benowa by managing audiologist appointment schedules, greeting clients, answering phones and emails, updating records, and assisting with client/doctor enquiries. Handle accurate appointment billing, and support day-to-day clinic admin while offering basic troubleshooting and servicing for hearing devices. Work full-time Monday to Friday with full training and ongoing support for a predominantly older clientele.

Location: Australia

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Key Responsibilities

•Manage the appointment schedule for audiologists, including setting and rescheduling client appointments.
•Greet clients at the clinic and update client records.
•Answer clinic phone calls and emails and assist with client and doctor enquiries.
•Perform accurate billing of appointments.
•Provide basic troubleshooting and servicing for hearing devices, plus other general office duties.

Pay and Benefits

Perks:Salary PackagingParental LeaveBirthday LeaveEmployee DiscountsEap

Key Requirements

•A passion for delivering an amazing client experience.
•Excellent verbal and written communication skills, with lots of patience.
•Ability to work effectively within a team environment.
•Demonstrated judgement and advanced skills in delivering administrative services.
•Excellent computer skills.

Skills:Client experienceCommunicationPatienceTeamworkJudgementComputer skillsWarm attitudeResilienceSelf-motivationEnergy

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

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Sonova

1 week ago

Client Care Representative | Clinical Administration - Benowa (Benowa, Australia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Key Responsibilities

•Manage the appointment schedule for audiologists, including setting and rescheduling client appointments.
•Greet clients at the clinic and update client records.
•Answer clinic phone calls and emails and assist with client and doctor enquiries.
•Perform accurate billing of appointments.
•Provide basic troubleshooting and servicing for hearing devices, plus other general office duties.

Pay and Benefits

Perks:Salary PackagingParental LeaveBirthday LeaveEmployee DiscountsEap

Key Requirements

•A passion for delivering an amazing client experience.
•Excellent verbal and written communication skills, with lots of patience.
•Ability to work effectively within a team environment.
•Demonstrated judgement and advanced skills in delivering administrative services.
•Excellent computer skills.

Skills:Client experienceCommunicationPatienceTeamworkJudgementComputer skillsWarm attitudeResilienceSelf-motivationEnergy

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website