Sales & Service Lead - Kings Road

Alo Yoga
London
Workplace: OnsiteFull timeFunction: SalesSkills: ["Leadership","Decision making","Feedback","Interpersonal communication","Written communication"]

Drive an exceptional in-store guest experience by assessing guest needs, coaching the team, and delivering sales and engagement targets. Build and maintain customer relationships daily while analyzing reports to shape action plans and address gaps. Partner with Operations and Visual Leads to manage budgets, expenses, inventory, vendors, technology, and facilities. Lead and develop Sales & Service Associates and Cashiers, using performance tools to provide feedback and growth guidance.

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Alo Yoga
Alo Yoga
1 month ago

Sales & Service Lead - Kings Road

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Drive an exceptional in-store guest experience by assessing guest needs, coaching the team, and delivering sales and engagement targets. Build and maintain customer relationships daily while analyzing reports to shape action plans and address gaps. Partner with Operations and Visual Leads to manage budgets, expenses, inventory, vendors, technology, and facilities. Lead and develop Sales & Service Associates and Cashiers, using performance tools to provide feedback and growth guidance.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead an exceptional guest experience on the sales floor through guest connection assessment and technical product education, coaching team members to close gaps.
  • •Build daily customer relationships and deliver results by analyzing reports and strategizing with action plans.
  • •Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives throughout the store as needed.
  • •Partner with Operations and Visual Leads to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
  • •Directly oversee Sales & Service Associates and Cashiers, including recruitment and development, and use performance tools to evaluate and provide constant feedback in partnership with the store leader.

Key Requirements

  • •Prior work experience in a client-centric, sales environment.
  • •Proven leadership capabilities demonstrating excellent decision making.
  • •Values feedback, is receptive to receiving feedback, and eager to provide it.
  • •Self-motivated with a desire to achieve results and excel individually and as a team.
  • •Excellent interpersonal and written communication skills.
Skills:LeadershipDecision makingFeedbackInterpersonal communicationWritten communication
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn