Associate Auto Adjuster-Claims

USAA
Virginia
Full timeUSD 49,840 - 51,840Function: Insurance & ActuarialSkills: ["Customer service","Communication","Problem-solving","Prioritization","Documentation"]

Adjust and resolve low-complexity non-injury auto insurance claims under direct supervision, guiding member-focused outcomes through compliant end-to-end claims processing. Use proactive problem-solving and structured documentation to evaluate damage, investigate and negotiate settlements, and set clear expectations with internal and external partners. Complete a fully paid 9-week training program with licensing steps and support CAT surge activities, including occasional evenings/weekends and potential travel on short notice.

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FursaFursa
USAA
USAA
2 days ago

Associate Auto Adjuster-Claims

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Adjust and resolve low-complexity non-injury auto insurance claims under direct supervision, guiding member-focused outcomes through compliant end-to-end claims processing. Use proactive problem-solving and structured documentation to evaluate damage, investigate and negotiate settlements, and set clear expectations with internal and external partners. Complete a fully paid 9-week training program with licensing steps and support CAT surge activities, including occasional evenings/weekends and potential travel on short notice.
Location: Virginia
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Adjust non-injury auto claims by investigating, evaluating, negotiating, and settling low complexity claims under supervision and within authority guidelines.
  • •Acquire and apply knowledge of auto coverages (physical damage and liability) to evaluate and settle high-volume, low complexity claim types.
  • •Clearly document thought processes for damage evaluation, investigation, negotiation, and settlement decisions.
  • •Collaborate with external and internal partners to set expectations and facilitate timely claims resolution.
  • •Support workload surges and catastrophe (CAT) response operations, including potential weekend/evening work and possible CAT deployment travel with minimal notice.
Travel: Low travel

Pay and Benefits

Salary: USD 49,840 - 51,840
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsPaid Leave

Key Requirements

  • •High School Diploma or equivalent experience or GED.
  • •Provide exceptional customer service by communicating clearly and professionally using multiple communication channels for auto claims.
  • •Prioritize and multi-task while navigating multiple business applications.
  • •Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire.
  • •Successful completion of job-related assessments is required.
Experience:InsuranceAuto claimsCustomer service
Skills:Customer serviceCommunicationProblem-solvingPrioritizationDocumentation
Certifications:Insurance adjuster license
Tech Stack:E-learning modulesDigital tools

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn