3 months ago

Community & Executive Escalations Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 56 minutes agoStatus: Live

Job Summary

Founding member of a new Community & Executive Escalations pillar, you will own incidents and executive escalations end-to-end, monitor public social channels, coordinate cross-functional partners, and develop post-incident playbooks and SOPs. You’ll protect Anthropic’s reputation by triaging escalations, briefing executives, and driving resolution with calm judgment and clear, concise communication.

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own incidents and executive escalations end-to-end during your coverage hours
•Actively monitor public social channels for brand mentions, surfacing potential escalations and triaging them against defined criteria
•Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current
•Write clear post-incident reports that capture what happened, what we did, and what should change—so the next escalation is easier than the last
•Help iterate on the team\'s playbooks, response templates, escalation criteria, and SOPs based on what you learn running real cases

Pay and Benefits

Salary: USD 210,000 - 260,000 annually

Perks:Paid LeaveParental LeaveFlexible Hours

Key Requirements

•6+ years of experience in community operations, trust & safety operations, escalations, customer support escalations, or a related front-line operations role—ideally at a consumer or developer platform
•Direct, hands-on experience running incidents or escalations: you\'ve been the person in the channel paging on-call, coordinating the partners, and writing the post-mortem
•Excellent judgment under pressure
•Sharp written communication—you can brief a senior leader in three sentences and document an incident so the next responder can pick it up cold
•Comfort coordinating across functions in real time and influencing partners without positional authority

Experience:6+ yearsConsumer platformDeveloper platform

Skills:CommunicationWritingCalm under pressureStakeholder managementCollaboration

Languages:English

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn

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Anthropic

3 months ago

Community & Executive Escalations Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 56 minutes agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own incidents and executive escalations end-to-end during your coverage hours
•Actively monitor public social channels for brand mentions, surfacing potential escalations and triaging them against defined criteria
•Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current
•Write clear post-incident reports that capture what happened, what we did, and what should change—so the next escalation is easier than the last
•Help iterate on the team\'s playbooks, response templates, escalation criteria, and SOPs based on what you learn running real cases

Pay and Benefits

Salary: USD 210,000 - 260,000 annually

Perks:Paid LeaveParental LeaveFlexible Hours

Key Requirements

•6+ years of experience in community operations, trust & safety operations, escalations, customer support escalations, or a related front-line operations role—ideally at a consumer or developer platform
•Direct, hands-on experience running incidents or escalations: you\'ve been the person in the channel paging on-call, coordinating the partners, and writing the post-mortem
•Excellent judgment under pressure
•Sharp written communication—you can brief a senior leader in three sentences and document an incident so the next responder can pick it up cold
•Comfort coordinating across functions in real time and influencing partners without positional authority

Experience:6+ yearsConsumer platformDeveloper platform

Skills:CommunicationWritingCalm under pressureStakeholder managementCollaboration

Languages:English

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn