3 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own the day-to-day relationship with a portfolio of high-touch agents as the first point of contact after they join. Deliver 1:1 support, strategic recommendations, and group training to drive adoption of Compass technology and services. Provide marketing support by creating template-based collateral and coordinating with marketing specialists, partner with onboarding, and represent the office by handling guest and first-line office needs.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
•Support adoption of Compass technology and adjacent services through 1:1 support, strategic recommendations, and group training.
•Provide marketing support by answering questions, creating collateral from templates (listing presentations and postcards), and liaising with marketing specialists.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
•Serve as the face of the office by welcoming guests, answering the phone line, managing mail distribution, handling office-related needs, maintaining supplies, and escalating facilities issues.

Pay and Benefits

Salary: USD 27 - 30 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveCommuter BenefitsLife InsuranceDisability InsurancePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Experience working with live or remote training is a plus.
•Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Ability to establish credibility with agent decision-makers and influencers.
•Strong communication, listening, empathy, and relationship-building skills.

Experience:2-3 yearsCustomer serviceTrainingReal estate

Skills:CommunicationInterpersonal skillsListeningEmpathyRelationship managementProblem-solvingAnalytical skillsOrganizationAttention to detailCreative writing

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

3 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
•Support adoption of Compass technology and adjacent services through 1:1 support, strategic recommendations, and group training.
•Provide marketing support by answering questions, creating collateral from templates (listing presentations and postcards), and liaising with marketing specialists.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
•Serve as the face of the office by welcoming guests, answering the phone line, managing mail distribution, handling office-related needs, maintaining supplies, and escalating facilities issues.

Pay and Benefits

Salary: USD 27 - 30 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveCommuter BenefitsLife InsuranceDisability InsurancePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Experience working with live or remote training is a plus.
•Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Ability to establish credibility with agent decision-makers and influencers.
•Strong communication, listening, empathy, and relationship-building skills.

Experience:2-3 yearsCustomer serviceTrainingReal estate

Skills:CommunicationInterpersonal skillsListeningEmpathyRelationship managementProblem-solvingAnalytical skillsOrganizationAttention to detailCreative writing

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn