Customer Success Specialist, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Customer Success Specialist focused on SMB accounts within BioRender, building strategic relationships, driving retention and revenue growth, onboarding clients with tailored webinars, and acting as a product expert and cross-team liaison to ensure client success and advocacy.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Develop and manage client relationships with SMB accounts, proactively engaging decision-makers and end-users to ensure ongoing value and adoption
•Drive retention and expansion by delivering value, promoting renewals, and identifying opportunities for upsell
•Deliver personalized onboarding and training through webinars and product demonstrations to maximize user engagement
•Act as BioRender product expert to showcase features and guide customers on best practices
•Coordinate with internal teams as an interdepartmental liaison to fulfill customer needs and contribute to product feedback and improvements

Key Requirements

•1–2+ years of experience in customer success or account management
•Familiarity with key Customer Success metrics, including retention, expansion, and CSQLs
•Demonstrated success owning the full commercial lifecycle of customer relationships, including end-to-end renewals, contract and pricing negotiations, contract execution, and revenue growth through expansion and upsell opportunities
•Strong communication, interpersonal, and attention-to-detail skills
•Excellent organizational abilities with the capability to manage and prioritize multiple projects

Experience:2+ yearsBiotechLife sciences

Skills:CommunicationInterpersonalAttention-to-detailOrganizationPrioritization

Company Brief

BioRender

Provides an online scientific illustration platform that enables researchers and life science professionals to create publication-quality figures, diagrams, and presentations using a library of scientifically accurate icons and templates.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Headquarters: Toronto, Canada

Website LinkedIn

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BioRender

1 month ago

Customer Success Specialist, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Develop and manage client relationships with SMB accounts, proactively engaging decision-makers and end-users to ensure ongoing value and adoption
•Drive retention and expansion by delivering value, promoting renewals, and identifying opportunities for upsell
•Deliver personalized onboarding and training through webinars and product demonstrations to maximize user engagement
•Act as BioRender product expert to showcase features and guide customers on best practices
•Coordinate with internal teams as an interdepartmental liaison to fulfill customer needs and contribute to product feedback and improvements

Key Requirements

•1–2+ years of experience in customer success or account management
•Familiarity with key Customer Success metrics, including retention, expansion, and CSQLs
•Demonstrated success owning the full commercial lifecycle of customer relationships, including end-to-end renewals, contract and pricing negotiations, contract execution, and revenue growth through expansion and upsell opportunities
•Strong communication, interpersonal, and attention-to-detail skills
•Excellent organizational abilities with the capability to manage and prioritize multiple projects

Experience:2+ yearsBiotechLife sciences

Skills:CommunicationInterpersonalAttention-to-detailOrganizationPrioritization

Company Brief

BioRender

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Headquarters: Toronto, Canada

Website LinkedIn