Senior Data Analyst | Trailhead Content Activation and Business Outcomes

Salesforce
Mexico City
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 5+ yearsSkills: ["Learner-first mindset","Clear communication","Collaboration","High ownership","Executive storytelling"]

Own Trailhead’s measurement across content analytics, learner satisfaction, and business impact. Build semantic models, data pipelines, and predictive frameworks that turn structured and unstructured signals into cohort and CSAT/confidence-gain metrics. Design how survey feedback is captured and analyzed, connect engagement to commercial outcomes with defensible controls, and lead Tableau/dashboard and AI-agent-queryable data model strategies for executives and content teams.

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FursaFursa
Salesforce
Salesforce
3 days ago

Senior Data Analyst | Trailhead Content Activation and Business Outcomes

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Last checked: 1 hour agoStatus: Live

Job Summary

Own Trailhead’s measurement across content analytics, learner satisfaction, and business impact. Build semantic models, data pipelines, and predictive frameworks that turn structured and unstructured signals into cohort and CSAT/confidence-gain metrics. Design how survey feedback is captured and analyzed, connect engagement to commercial outcomes with defensible controls, and lead Tableau/dashboard and AI-agent-queryable data model strategies for executives and content teams.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Own the Content Intelligence Engine’s core metrics and portfolio views, evolving capabilities from MVP to V2.
  • •Design and operationalize unstructured/qualitative learner feedback capture and analysis into CSAT/confidence-gain metrics and qualitative themes.
  • •Own cohort design and methodology linking Trailhead engagement to commercial outcomes with defensible bias controls.
  • •Architect and maintain a living semantic model connecting learner identity, content completions, survey responses, and sales records to support agent-queryable analysis.
  • •Lead dashboard/model platform strategy and translate findings into clear narratives for content owners and leadership across Marketing, Product, Sales, and Customer Success.

Pay and Benefits

Perks:Parental LeaveAdoption AssistanceFertility BenefitsLearning Budget

Key Requirements

  • •5+ years in data analytics or data science across structured and unstructured data, including qualitative/text/survey analysis.
  • •Apply data science methods like cohort/propensity matching, predictive modeling, and causal inference to evaluate whether analyses work.
  • •Advanced SQL experience in large-scale cloud data warehouses (e.g., Snowflake) using learner and sales/CRM data.
  • •Experience structuring and analyzing unstructured/qualitative data (open-text survey responses, sentiment/theme extraction).
  • •Expert Tableau dashboard-building and executive-ready storytelling, including hands-on use of AI-assisted development tools (e.g., Claude Code, Cursor).
Experience:5+ years
Skills:Learner-first mindsetClear communicationCollaborationHigh ownershipExecutive storytelling
Certifications:Tableau Certified
Languages:English
Tech Stack:SQLSnowflakeTableauPythonClaude CodeCursorHexPlotlyStreamlitAI-assisted development toolsNLPText-analyticsSalesforce AgentforceTrailhead

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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