Supervisor I

Tapestry
Quebec
Workplace: OnsiteFull time21 - 23Function: SalesExperience: 2+ yearsSkills: ["Communication","Customer focus","Drive for results","Interpersonal savvy","Learning on the fly"]

Lead day-to-day store performance by creating a customer-first, high-energy sales environment and coaching the team to hit sales and KPI targets. Drive client development through proactive outreach and service standards, modeling “host of the party” behaviors to strengthen loyalty. Oversee opening/closing operations, cash handling, POS transactions, and inventory processes to maintain operational excellence and compliance, while supporting omni-channel and virtual selling initiatives including live-stream shopping.

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Tapestry
Tapestry
4 months ago

Supervisor I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead day-to-day store performance by creating a customer-first, high-energy sales environment and coaching the team to hit sales and KPI targets. Drive client development through proactive outreach and service standards, modeling “host of the party” behaviors to strengthen loyalty. Oversee opening/closing operations, cash handling, POS transactions, and inventory processes to maintain operational excellence and compliance, while supporting omni-channel and virtual selling initiatives including live-stream shopping.
Location: Quebec
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance and lead the team to achieve sales and KPI targets by analyzing metrics and applying best practices.
  • •Build client relationships through proactive outreach, ensuring exceptional in-store and after-sales experiences and supporting repeat business and VIP retention.
  • •Coach and develop the team by supporting recruitment, onboarding, training, performance feedback, and role modeling.
  • •Supervise store opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
  • •Maintain operational excellence by managing POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) and supporting omni-channel initiatives.

Pay and Benefits

Salary: 21 - 23
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

  • •2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium preferred).
  • •Strong written and verbal communication skills with the ability to multi-task, prioritize, and navigate the sales floor confidently.
  • •Detail-oriented, proactive, and able to analyze metrics and implement best practices to improve sales and efficiency.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Comfort with omni-channel/virtual selling tools and clienteling systems; strong English proficiency.
Experience:2+ yearsRetail
Skills:CommunicationCustomer focusDrive for resultsInterpersonal savvyLearning on the fly
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOSSocial mediaOmni-channelLive-stream shoppingClienteling

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor