Customer Renewals Specialist

Automation Anywhere
San Jose
Workplace: OnsiteFull timeUSD 120,000 - 150,000 annuallyFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Communication","Problem-solving","Teamwork","Presentation","Self-motivation"]

Renews and expands software subscriptions by meeting renewal quotas, mitigating renewal risks, and coordinating with Customer Success, Sales, Contract Ops, and Support to ensure a seamless renewal process. Leverages CRM (Salesforce) and SaaS knowledge to educate clients on value, identify upsell opportunities, and maintain renewal health in a fast-paced, product-led environment.

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FursaFursa
Automation Anywhere
Automation Anywhere
4 months ago

Customer Renewals Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 days agoStatus: Live

Job Summary

Renews and expands software subscriptions by meeting renewal quotas, mitigating renewal risks, and coordinating with Customer Success, Sales, Contract Ops, and Support to ensure a seamless renewal process. Leverages CRM (Salesforce) and SaaS knowledge to educate clients on value, identify upsell opportunities, and maintain renewal health in a fast-paced, product-led environment.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Meet or exceed renewal objectives and quotas for renewal business
  • •Collaborate with Customer Success, Sales, Contract Ops, and Support to stay informed on customer issues impacting retention
  • •Work with the Sales team to track upsell or cross-sell opportunities and keep renewals on track
  • •Identify at-risk renewal clients early and define/address issues hindering timely renewals
  • •Educate client decision-makers on the value of solutions, engaging with C-level and other stakeholders in prospective accounts
  • •Maintain, update, and manage Salesforce renewal opportunities

Pay and Benefits

Salary: USD 120,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveHolidays OffParental LeaveHealth InsuranceVolunteer Time

Key Requirements

  • •4+ years of renewal or account management experience
  • •Experience selling software products that are on-demand and recurring in nature
  • •Experience using Salesforce.com as CRM required
  • •Software sales experience; SaaS or subscription sales is preferred
  • •Experience and knowledge of AI, automation, and/or APA preferred
Experience:4+ yearsSaaSSoftware
Skills:CommunicationProblem-solvingTeamworkPresentationSelf-motivation
Languages:English
Tech Stack:SalesforceCRMSaaSAIAutomation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Automation Anywhere
Provides robotic process automation (RPA) software and AI-driven automation platforms that enable enterprises to automate repetitive business processes, integrate systems, and scale digital workforce initiatives across industries.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: San Jose, United States
Founded: 2003
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn